Rivervale leasing - Mission statement

Mission statement

Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would want to be treated, helping them to find the most suitable option for their transportation needs.

By doing this we will create an environment which fosters continued growth and recognises the contributions of our employees and we will encourage our team members to succeed and to improve themselves. Our aim is to create a fun, friendly and family atmosphere but not forgetting our professionalism.

We will create and maintain a presence in the community. We will be active in both local and regional organisations and activities. We want to be our customers life-long provider of choice for vehicle sales and aftersales service products.

More from our blog…

Trustpilot Logo Excellent - 4.9 out of 5 3535 Verified Reviews

Danire TrustPilot 5 Star

I was referred to Rivervale by a friend who said that the service was very good and I was not disappointed. Jim was extremely helpful and explained...

Leased a VOLKSWAGEN ID.5 COUPE 150kW Style Pro Performance...

Andrew Fowler TrustPilot 5 Star

My experience so far has been very positive. Jake Zeegen who has looked after me through this process has been very helpful and courteous. I...

Leased a PEUGEOT 408 FASTBACK 1.2 PureTech GT 5dr...

Peggy Cosgrove TrustPilot 5 Star

extremely courteous and helpful, Kyle looked after me, answering emails with many (mostly inane) questions. cannot recommend enough. car arrived...

Leased a NISSAN QASHQAI HATCHBACK 1.5 E-Power Acenta...

Terry Bolt TrustPilot 5 Star

Very impressed with the car and the helpful instruction by the man who delivered it dead on time. Rivervale staff have been exemplary in every...

Leased a TOYOTA COROLLA HATCHBACK 1.8 Hybrid Icon...

Diane TrustPilot 5 Star

Fantastic customer service. Jordan Nailard was very helpful from start to finish.

Leased a NISSAN QASHQAI HATCHBACK 1.3 DiG-T MH 158...

EVE RODDEN TrustPilot 5 Star

An excellent service from beginning to end of leasing my new car from Rivervale. Both Jake and Ellie have been super helpful and very efficient...

Leased a TOYOTA C-HR HATCHBACK 1.8 Hybrid Icon 5dr...

Marianne Sharpe TrustPilot 5 Star

I received an outstanding service. This was my first time leasing a car and all questions were answered thoroughly and quickly. Nothing was too...

Leased a LEXUS UX ELECTRIC HATCHBACK 300e 150kW 72.8...

Ian McCreesh TrustPilot 5 Star

The company was very good and everything went well.

Leased a VAUXHALL CROSSLAND HATCHBACK 1.2 Turbo [130]...

Mr Tony Carter TrustPilot 5 Star

Car leased and supported with servicing agreement which has enabled me to get to and from work reliably over the last three years which was the...

Leased a MG MG3 HATCHBACK 1.5 VTi-TECH Excite 5dr

Ashley TrustPilot 5 Star

Excellent communication and delivery handover.

Leased a TOYOTA C-HR HATCHBACK 1.8 Hybrid Design 5dr...

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