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What Happens If My Car Is Recalled?

What Happens If My Car Is Recalled?

The news is flooded with distressing images of burned out Vauxhall Zafiras at the moment.  The current total of exploding Zafiras stands at 130.

   

Vauxhall has not yet issued a recall for the vehicles affected, but are offering any owners of the Vauxhall Zarifa B model a vehicle inspection free of charge.

It is thought the problem is located in the heating and ventilation system.  An area behind the glovebox is heating up, until eventually bursting into flames.  Engineers from Germany have been asked to come and investigate the issue.

Vauxhall are not ruling out the possibility that the fault may be due to repairs being carried out incorrectly or using non-genuine parts.

The issue relates to Vauxhall Zafira B models that were manufactured between 2005 – 2014 and specifically to models with manual air conditioning.  Vehicles which have electronic climate control appear unaffected at this time.

 

Any car owner can check whether their vehicle has ever been recalled on the VOSA recall search page

What happens if my car is recalled?

If your vehicle is involved in a recall the onus is on the manufacturer to fix the fault and not the owner.  The DVLA will supply the manufacturer with the current owners details of all the vehicles involved.  The manufacturer will then contact each customer directly to organise a free repair at the dealer most convenient to them.

The cost of repair is met by the manufacturer – BUT, there is no obligation for you to be offered a courtesy car.  Courtesy cars will only be offered subject to availability, so it is best to check whether there will be a car available before you take your car to be repaired.  In some cases manufacturers will agree to pay for you to hire a vehicle if the repairs needed are likely to take a long time.  This, again, is at the manufacturer’s discretion and it would be advisable to get their prior agreement to cover your costs in writing!

It is very rare that your vehicle is not safe to be driven up until the time of repair.  If there is a serious safety issue that makes driving unsafe, the manufacturer will tell you to immediately stop driving your vehicle.

Memorable recalls

The largest ever recall of vehicles was by Ford in 1980 who recalled 21 million vehicles due a park to reverse automatic transmission defect.  Cars that appeared to be in park could slip into reverse!

Subaru recalled cars from the Impreza, Legacy, Outback and XV range in 2013 due to random engine starts!  The new Audiovox remote engine start button on smart keys would trigger without being pressed, for example if dropped.  This meant owners cars were started and kept running for 15 minutes, until the fuel ran out or until the battery in the key fob died ….  Ooooops!!!

In 2014 Mazda were forced to recall 42,000 cars due to the teeny tiny yellow sac spider!  The yellow sac spider was attracted to the cars by the smell of petrol and happily weaved their webs within the engines.  This caused a serious risk of blockage that could lead to a build-up of pressure and in the worst case scenario a fire.  A new valve to keep spiders out was developed to keep these pesky insects out!

The comments above do not necessarily reflect Rivervale's views unless clearly stated.

Car related news
23 October 2015
Written by Natalie Faughy
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