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Warranty and Manufacturer Service Schedules During the Coronavirus Lockdown

Warranty and Manufacturer Service Schedules During the Coronavirus Lockdown

There are a number of different scenarios and questions that car owners and drivers are going through following the government’s announcement last week for rules during the lockdown period.

Two areas of real concern are what this means for your vehicles warranty and what will happen to your vehicle if you can’t stick to the manufacturer service schedule?

**Information correct at time of publishing**

Here at Rivervale we offer any make and any model of car or van to our customers so it was important to pull together all the available information below to help our customers through this uncertain period. We have put forward the questions to all manufacturers and dealers within our network and have compiled the information below.

Servicing
It seems the majority of car manufacturers are confirming that their warranties will still stand if your vehicle servicing is delayed due to coronavirus. This is great news and will be a relief to many, however it’s important to point out for the few that might see an opportunity to exploit here that if you purposely delay or miss your next service your warranty will be voided.

Here at Rivervale we are recommending our customers book their MOT and service now to avoid getting caught up in the back log of appointments once the lockdown has been lifted.

Warranties
In a similar stance to servicing vehicle manufacturers have made announcements that warranties will not be affected. It is advised to check with your vehicle manufacturer before making any assumptions and check any specific detail available.

If you've booked a service and it's been cancelled your vehicles warranty will be honoured. The manufacturers are recording service requests, and this will be taken into account. It’s important to point out that use of your vehicle is only currently permitted for essential use and travel to and from work where necessary. If you are continually using your vehicle for reasons outside of those permitted during the lockdown period, when you do come to have your manufacturer scheduled service questions may be asked.

So what does each manufacturer have to say?....We have put together a list of each manufacturers stance on the situation, some have more to say than others currently, however we will be updating when further information is released.

Audi

Covid-19 Statement and further info

For everyone’s safety and convenience, if you need urgent vehicle maintenance, please check your local Audi Centre’s service availability by telephone or visiting their website.

Following government advice to protect against the Coronavirus outbreak in the UK, we have taken the decision to close our Customer Services call centre on a temporary basis to support the wellbeing and health of our employees.

In the meantime please refer to our website and FAQs for the most up to date information. You can still contact us via email / web forms, but please note we will be prioritising contact from customers who are keyworkers (according to government definitions) and those with urgent mobility requirements, and there may be a delay in response. We would like to thank you in advance for your co-operation and understanding in these challenging times.

BMW / Mini

Covid-19 Statement and further info

In line with the latest government guidance, all showrooms at BMW Centres are now closed. We are working with our retailers to establish what they are able to offer in terms of essential service and repair, and will update you as soon as we can. If you need urgent vehicle maintenance, please check with your local BMW Centre on their availability via telephone or website.

Citroen

Covid-19 Statement and further info

Where feasible, Citroën workshops intend in the majority of cases to remain open at a reduced level to cover the essential requirements as laid out by the Government and prioritise a service facility for ‘Key workers’, providing loan cars if required.

If you are not a key worker and your vehicle is due any service, maintenance or repair work please contact your local dealer who will be able to advise on the best course of action.

In light of the recent Government instructions Citroën will extend the Service Schedule by up to 3 months / 1800 miles, to cover any cases where vehicles cannot be serviced in accordance with the original service schedule. Please ensure you contact your local Citroën dealer to arrange for it to be serviced within these extended Service intervals.

If you require warranty work but cannot visit the dealerI, Citroën have extended your warranty by 1 month. Please ensure you contact your local Citroën dealer to arrange for it to be repaired under warranty within the extended period.

In light of the recent Government instruction’s Citroën will extend the Service Schedule by up to 3 months / 1800 miles, providing you meet this extended service schedule your warranty is not affected.

Fiat

Covid-19 Statement and further info

If your car is due a service you should use the FCA online booking facility to make a booking for a future time that is suitable or contact Fiat's Customer Services Centre who will register the concern and provide you with a case number which can be referred to once the workshop reopens.

Doing the above will protect your warranty.

Honda

Covid-19 Statement and further info

If your vehicle needs a repair or service work a proportion of our dealer network will remain open to support the ongoing service, repair and MOT of emergency vehicles, essential service vehicles and the vehicles of key workers. We would advise you to contact your dealership showrooms to ensure it is open. Under government guidelines, dealer showrooms are now closed to the public until further notice. However, most will remain contactable by telephone and email should you wish to speak to them about future vehicle collections, vehicle purchases or service, MOT and repair requirements.

If you cannot gain access for a repair to be completed under the Honda Manufacturer Warranty and the fault was not logged with the dealer in the warranty period, please contact your local Dealer once restrictions have been lifted and it is convenient for you to do so.
Careful consideration will be given to support each claim as long as the vehicle was booked in for the repair at the earliest convenience, the vehicle could not have been repaired prior to the restrictions being put in place and it was evident the fault was apparent within the warranty period.

We would advise customers to arrange for their products to be serviced at their earliest convenience once the current COVID-19 restrictions have been lifted and our customers are happy to do so.
All Extended Guarantee claims will be considered due to any delay due to the current restrictions.
Once you are ready to take your vehicle to a Honda Dealer for servicing please discuss with them or if you want further information please contact Honda Care Enquiries Team on 0330 100 3406 for guidance.

We would advise customers to arrange for their products to be diagnosed at their earliest convenience one the current COVID-19 restrictions have been lifted and our customers are happy to do so. All Extended Guarantee claims will be considered due to any delay due to the current restrictions.
Please discuss with your Dealer once you are ready to do so. For further guidance please contact the Honda Care Enquiries Team on 0330 100 3406

Ford

Covid-19 Statement and further info

Rivervale have been informed that warranty issues will not be affected if a service is done late, Ford normally allow around a month overdue anyway. The mileage limits however will still apply.

Hyundai

Covid-19 Statement and further info

We are currently working to ensure that no vehicle's warranty is compromised as a result of not being able to carry out routine servicing and will update you in due course.

We are providing an automatic service extension of 1,500 miles.

Jaguar / LandRover

Covid-19 Statement and further info

It is our intention that Service Centres will remain open to provide service, repair, and MOT for emergency and essential services vehicles and the vehicles of key workers. Please contact your local Retailer for more details.

Kia

Covid-19 Statement and further info

Approximately 40% of our dealerships are open. However, these dealerships will prioritise essential repair work and vehicle testing to support frontline key workers. Routine servicing is not considered an essential repair therefore you should book your car in once Government advice changes. Please note some dealers are currently closed or are operating just to support key workers. They will reopen as normal following Government advice.

Your Kia Care service plan will remain valid and cover the cost of your services regardless of when they are undertaken.
Your car should be maintained and serviced according to the manufacturer’s guidelines and recommendations to ensure your warranty remains intact. However, if there is a valid warranty claim on your car and the latest scheduled service has been delayed during the period where the UK is under Government measures, we will honour valid warranty claims. Please note all other warranty Terms and Exclusions apply.

It is important you maintain your car regardless of servicing requirements. We recommend that you regularly check fluid levels, tyre pressue and lights. Please refer to your owner’s manual for more information. If your service is delayed it is even more important that you regularly carry out the checks detailed above until the scheduled service is carried out, paying particular attention to the oil level.

Should you require oil to top up your engine, please refer to the link below to ensure you obtain the correct oil for your car. It is very important that you use the correct oil for any required topping up.

If there is a valid warranty claim on your car but the repair could not be completed before the warranty expired because of current Government measures, we will be flexible and honour valid warranty claims. Please note all other warranty Terms and Exclusions apply.

Mazda

Covid-19 Statement and further info

During dealership closure where a service is not possible as long as your scheduled maintenance is completed when the country is back to normal your warranty will not be affected. Additional mileage must not exceed 1,875 miles over normal scheduled servicing.

Mercedes-Benz and Smart

Covid-19 Statement and further info

If you’re unable to attend a service appointment when your car’s service is due, we’ve implemented a temporary revised limit for overdue services:

For Mercedes-Benz cars, the limit has increased to the sooner of 180 days past the current due date for a service to be completed or the vehicle reaching the 3,728 mileage interval for a service to be completed (previously 90 days / 1,864 mileage interval).

For smart vehicles, the limit has increased to the sooner of 180 days past the current due date for a service to be completed or the vehicle reaching an excess of 20% of the current mileage interval for a service to be completed (previously 90 days / mileage interval exceeded by 10%).

Please be advised that delays to your vehicle being serviced, which are within the temporary revised limits for servicing set out above, will not invalidate your vehicle’s warranty. However, all of your other obligations and exclusions in relation to your vehicle’s warranty remain.

Mitsubishi

Covid-19 Statement and further info

Many of our dealerships are still open for the service and repair of Key worker vehicles.
A Mitsubishi Service Plan usually has a one month window in which you can claim the service but in the current circumstances we will be extending this period. Please contact your local dealer once they have re-opened to book your service, but in the meantime please limit your vehicle to within 1,000 miles of the recommended service mileage.

For any warranyty claims, as long as the problem has been reported to your local dealer we will honour the vehicle warranty.

As long as you remain within 1,000 miles of the recommended service mileage we will continue to honour the warranty, even if that pushes your vehicle outside of its usual 12 month service schedule.

Nissan

Covid-19 Statement and further info

The service and repair departments at a number of Nissan dealerships are still open but operating with a much reduced staffing level. As such, we will be prioritising the repair of vehicles belonging to key workers. It is therefore likely that dealerships will be unable to undertake routine service and maintenance on vehicles belonging to other customers for the foreseeable future. Don’t worry – we won’t let this impact your warranty validity and if you experience any mechanical issues with your vehicle or are concerned in any way, then of course don’t hesitate to contact your local dealership for assistance. Please also be aware that online service booking is currently suspended on nissan.co.uk.

If your vehicle is still in the warranty period, under normal conditions, your vehicle should always be serviced in line with the service schedule to maintain its warranty. We understand that this might not be possible over the coming weeks and therefore we will show flexibility regarding these regulations.

Peugeot

Covid-19 Statement and further info

Where feasible and permitted in accordance with Government instructions, PEUGEOT workshops intend in the majority of cases to remain open at a reduced level to cover the essential requirements as laid out by Government of MOT, roadside recovery & breakdown, emergency repairs and importantly to provide a service facility for ‘Key workers’, providing loan cars if required.

If you are not a key worker and your vehicle is due any service, maintenance or repair work, please contact your local Retailer who will be able to advise on the best course of action.

In light of the recent Government instruction’s PEUGEOT will extend the Service Schedule by up to 3 months / 1800 miles, to cover any cases where vehicles cannot be serviced in accordance with the original service schedule. Please ensure you contact your local PEUGEOT Retailer to arrange for it to be serviced within these extended Service intervals.

In light of the recent Government instructions, PEUGEOT have extended your warranty by 1 month. Please ensure you contact your local PEUGEOT Retailer to arrange for it to be repaired under warranty within the extended period.

In light of the recent Government instructions, PEUGEOT will extend the Service Schedule by up to 3 months / 1800 miles. Providing you meet this extended service schedule your warranty is not affected.

For all other maintenance enquiries, including requests to reschedule work at a future convenient date, please contact your local retailer.

Skoda

Covid-19 Statement and further info

If you need urgent vehicle maintenance or are a key worker, many of our retailers are able to assist you if you contact them directly. If your local ŠKODA retailer is closed, please contact our Customer Services Centre on 03330 037 504.

If your vehicle is due any service, maintenance or repair work please contact your local ŠKODA retailer to discuss their availability and whether work can be delayed. They may be able to help with collection and delivery so that you do not have to visit the site, and will of course be following Government's guidelines on social-distancing and self-isolation. If your local ŠKODA retailer is closed, please contact our Customer Services Centre on 03330 037 504.

If you have a red warning light or you are worried about safety, please stop using the vehicle immediately and contact SKODA Roadside Assistance on 0800 526 625. Please note if you do not have SKODA Roadside Assistance please check your handbook for details of what the fault light is indicating, and contact your local ŠKODA retailer. If they can’t help due to reduced operating capacity, they’ll advise you on what to do.

Many of our retailers are still carrying out service and maintenance work, but with reduced capacity, meaning there are likely to be delays for some customers. But don’t worry, in many cases it’s fine to postpone. Please contact your local ŠKODA retailer and they will let you know what work is essential and their availability.

Suzuki

Covid-19 Statement and further info

For any routine mechanical queries, repairs or servicing requirements you may have in the affected period, please contact your local dealer directly in the first instance or our Customer Service team on 08085 011959.

With a number of our locations closed any routine servicing requirements are unlikely to be fulfilled during this period. We will endeavour to answer your calls and emails as soon as possible, please bear with us at this busy time.

Toyota

Covid-19 Statement and further info

If you are concerned about your vehicle’s routine servicing, please do not worry. Toyota GB would like to reassure you that for the foreseeable future we intend to take a flexible and sympathetic approach to any service schedule or warranty issues.

Whilst we will continue to do all we can to meet the mobility needs of emergency and NHS workers, the effects of the increased countermeasures of the virus will inevitably have an effect on our operations.

Most of our workshops remain contactable to provide support for emergency and NHS workers, if their vehicle is off the road or requires emergency repair.

Find your dealer or contact our UK customer service team on 0344 701 6202.

If your Toyota Roadside Assistance has expired and not been renewed since 1st February 2020, we will provide complimentary cover until 31st May 2020. If your policy is currently active we will provide a complimentary three month extension to it.

We will continue to monitor this evolving situation, especially with regard to government guidance, and will do our best to keep you informed as quickly as possible of any changes to the situation.

Vauxhall

Covid-19 Statement and further info

While our physical showrooms are closed following the Government’s shutdown announcement on Monday 23rd March, a large number of Vauxhall workshops remain open at a reduced level to cover the essential requirements for MOT, roadside recovery, emergency repairs and importantly to provide a service facility for ‘Key Workers’ as required.

Where feasible and permitted in accordance with Government instructions, Vauxhall workshops intend in the majority of cases to remain open at a reduced level to cover the essential requirements as laid out by Government of MOT, roadside recovery & breakdown, emergency repairs and importantly to provide a service facility for ‘Key workers’, providing loan vehicles if required.

If you are not a key worker and your vehicle is due any service, maintenance or repair work, please contact your local Retailer who will be able to advise you on the best course of action.

We fully understand that the current restrictions may mean that your scheduled service cannot be performed at the time or mileage required so the Service Schedule will be extended by up to 3 months / 1800 miles. As long as you meet this extended service schedule your warranty will not be affected.

Customers whose vehicles are approaching the end of the manufacturer’s warranty should be reassured that if they experience a defect once the warranty has expired, that would have been detected if the maintenance was performed at the normal time, that these repairs will be accepted by Vauxhall as covered by Warranty.

It is also worth mentioning that our parts warehouses continue to remain open and operational to ensure the supply of parts to support your operations and those of a critical public service and to assist the continued mobility of key workers.

Volvo

Covid-19 Statement and further info

Our retailer partners are responding to advice from the government and closing their showrooms, whilst many are keeping online activities and phone lines open to speak with you. The government’s guidelines allow workshops to remain open, and we are working to ensure that a national coverage of repair facilities is available to you during this period.

Until 30 April, Volvo Car UK is extending the warranty on all applicable cars from 36 months/60,000 miles to 37 months/61,000 miles. This should help any customers whose warranty would have expired during this period of lockdown. We are constantly reviewing the situation and will take action as required to support all our customers.

VW

Covid-19 Statement and further info

For everyone’s safety and convenience, if you need urgent vehicle maintenance, please check your local Retailer’s service availability by telephone or visiting their website. Our retailer’s are working responsibly within our community and complying with the latest government advice on COVID-19. If you need urgent vehicle maintenance or are a key worker, many of our retailers are able to assist you if you contact them directly.

If your vehicle is due any service, maintenance or repair work please contact your local retailer to discuss their availability and whether work can be delayed. They may be able to help with collection and delivery so that you do not have to visit the site, and will of course be following Government's guidelines on social-distancing and self-isolation.

If you have a red warning light or you are worried about safety, please stop using the vehicle immediately and contact Volkswagen Roadside Assistance on 0800 777 192. Please note if you do not have Volkswagen Roadside Assistance please check your handbook for details of what the fault light is indicating, and contact your local retailer. If they can’t help due to reduced operating capacity, they’ll advise you on what to do.

Many of our retailers are still carrying out service and maintenance work, but with reduced capacity, meaning there are likely to be delays for some customers. But don’t worry, in many cases it’s fine to postpone. Please contact your local retailer and they will let you know what work is essential and their availability.

Any issues that would normally be covered by your warranty will still be covered provided you have reported the fault to your retailer within the warranty period. If your retailer is closed due to COVID-19 and so you cannot report the fault, please email the Customer Services Centre at customerservices@volkswagen.co.uk. However, please note, existing warranty periods will not be extended.

Here at Rivervale we are doing what we can to keep you all informed and up to date with the latets developments that impact you.

If you have any questions or areas you would like us to research please let us know.

In the meantime, stay safe, stay inside and stay smiling.

 

 

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