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Car & Van Leasing - Frequently Asked Questions

Got a question regarding vehicle leasing? Check out our FAQ's

Do you charge any documentation or administration fees?

No, unlike most of our competitors we do not charge any kind of documentation or administration fees. The only payments you will make is your deposit (initial rental) and regular monthly payments thereafter.


Can I lease any make / model car or van?

Yes, we lease any make or model available within the UK. View our latest car leasing deals and latest van leasing deals or use the search bar above to filter by manufacturer and / or budget.


How long do vehicle leases last?

Typically, leases cover 24, 36, 48 or 60 month contracts, however, we can tailor make a lease to help achieve your desired budget and circumstances.


How much initial down payment do I have to pay?

Usually a lease initial rental will be the equivalent of 3 or 6 times the monthly rental. Again, this can be tailored to suit you specific budget. You can view the available options on the ’payment profile’ dropdown for each car / van.


What’s the minimum mileage per annum that you offer?

We can offer as low as 5000 miles per annum.


What’s the maximum mileage per annum that you offer?

We can offer up to 50,000 miles per annum


Can I choose the colour and specification?

Of course, as long as it’s available from the manufacturer, you can have it!


Can I add options onto my chosen car or van?

Yes. Any factory fitted options can be added to your order at a cost. We will be happy to provide a tailored quote to include your chosen options and specification


What if the option I need is fitted by a 3rd party?

We can still do this. For example, if you need a car quickly and we have found you a car that’s in stock but you need a Bluetooth kit fitted, we can get this done and add it into the lease for you.


What exactly does Maintenance cover?

As a general rule maintenance covers all of your servicing costs, maintenance costs and replacement tyres (in some cases this even includes punctures). If your chosen contract is longer than 36 months in duration, the maintenance agreement would also cover your MOT costs to make sure that the vehicle is safe and road legal for you.


I have a maintenance agreement; what do I do when my vehicle needs a service?

Just book your vehicle in with your local main dealer and let them know that has a full maintenance agreement. When the vehicle is serviced the invoice will be passed onto the leasing company for payment.


I need a tyre replaced, where do i go?

Just simply give us a call and we will be able to give you the telephone number for the correct tyre supplier. In some cases they will even come to you work or home to replace the tyre and save you the trouble.


What happens at the end of a Contract Hire or Personal Contract Hire contract?

You simply hand the vehicle back to the leasing company who will happily collect from your home or work. We always remind you well in advance of your contract end so that we can help you find the right replacement or simply just help you book a collection.


Am I liable for any costs when I hand the vehicle back?

As long as you have stuck to the contract mileage and the vehicle is in “fair wear and tear” condition you should not incur any additional charges. If you have gone over your allowed mileage you will be charged an excess mileage charge per mile. This charge will be clearly stated and the beginning of the contract so it shouldn’t come as a surprise. For more information on the fair wear and tear policy regarding vehicle damage please visit the BVRLA website.


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The gentleman I was dealing with at Rivervale was Jake Zeegen. Unbelievable the effort Jake put in to ensure every single detail no matter how...

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Joe Delves

Great professional service from Abbie and Ellie, answered any questions I had quickly and efficiently. Would defiantly recommend Rivervale to...

Added 4 days ago

Darren

Great service all round. Jake was really helpful and got everything sorted really quickly.

Added 5 days ago

Steve Reed

Excellent service, Abbie kept me informed from start to finish & the prices are very competitive. Definitely recommend & will use again St...

Added 7 days ago

Mike

Very helpful and friendly bunch. A few issues with delivery that were outside of their control but otherwise extremely happy with the service...

Added 10 days ago

Jake

Jim offered very good customer service from inquiry to delivery. I could not find a better deal or lead time anywhere else. Will be first...

Added 11 days ago

Chris Lenton

I'd definitely recommend Rivervale. I found a competitive price that I was happy with, and the team communicated well with me throughout the...

Added 12 days ago

Shaun Wilson

Fantastic, quick and efficient service from start to finish. Special mention to Jim, Ellie & Kyle for all their help and support throughout the...

Added 12 days ago

Mr Ian Grant

Outstanding service - would have absolutely no hesitation in recommending Rivervale and Rob Semple - excellent experience

Added 12 days ago

Leigh B

Fantastic experience throughout the process, Jordan kept us informed and got us exactly the cars we wanted for a price that can't be argued. Two...

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