What happens at the end of your lease?

The process of handing back your vehicle at the end of the contract

You’ve leased your car, accepted delivery and have thoroughly enjoyed driving it around for a few hassle free years. But what happens now? When does your contract end? How does the process of handing back your vehicle work? Will you owe thousands of pounds for a tiny scratch on the wheel arch? Read on for the answers...

1. Weigh Up Your Options

If you currently lease your vehicle with Rivervale, we’ll automatically send you email alerts six, three and one month before the contact expiry date.

Feel free to call us when you receive these emails and you can talk to your Account Manager to discuss your options.

You may already have your next car in mind, in which case we can start reviewing the best deals available and make recommendations based on budget, size or manufacturer.

For business leasing customers, you may have the option to extend your current leasing contract. You can discuss this and any other options available to you.

2. Consider Fair Wear and Tear

As part of your contract agreement, your car must be returned in a fair condition or you may be charged.  

Your Account Manager will advise you to compare the condition of your vehicle against the BVRLA fair wear and tear guidelines. The BVRLA is the trade body for the vehicle rental and leasing sector and guidelines provide the standard that our finance companies adhere to.

In the event that there is any damage to your car that falls outside of the fair wear and tear guidelines, your Account Manager will generally advise you to repair the damage before your vehicle is returned. This allows you more control over the cost of repair, as you can choose where the work is done rather than the finance company.

3. Mileage Check

Your Account Manager will request that you check your mileage against the mileage allowance set at the start of the car leasing contract.

If you have exceeded the agreed limit you will be charged for the extra miles. The price of this charge ranges between vehicles but the cost will have been outlined in your contract and your Account Manager will be able to check the amount should you need to.

4. Vehicle Collection

Your Account Manager will then arrange collection of your vehicle.  Collection will be arranged for a time and location most convenient to you (including at work). To help them do this let them know your preferred date as soon as possible.

5. Inspection

The driver assigned by the finance company will perform a thorough vehicle check on collection (in accordance with the BVRLA fair wear and tear guidelines).

It is always advisable that you clean your car both inside and out prior to collection. You will be present for this initial inspection and will be given the chance to read through the report before you sign and agree to it.

In the very rare event that you feel the initial report is unfair or inaccurate, it would be wise to take photos of any areas of concern and let your Account Manager know. Your Account Manager can request photographic evidence from the finance company and will help resolve any disputes.

Your vehicle will then be taken to a second inspection where the cost of any required repairs will be calculated. In the event that there is any damage that falls outside of the fair wear and tear guidelines, you will be sent an invoice for the repair costs.

See also:

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Rob Semple TrustPilot 5 Star

My previous experience with Rivervale Car Leasing gave me no option but to return to them for my new vehicle. Being my third car with them I...

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Kevin Taylor TrustPilot 5 Star

Excellent service. Regular updates and a slick online portal

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Donna Friskney TrustPilot 5 Star

Fantastic service, I have dealt with many leasing companies but Rivervale has been the quickest and easiest by far! Jordan Nailard has gone above...

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Jordan Nailard TrustPilot 5 Star

Excellent all round service

Added 4 days ago

Kent Freund TrustPilot 5 Star

Excellent service from start to finish! Highly recommended.

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Graham TrustPilot 5 Star

Very helpful and friendly. I dealt with Jake & Lydia for my vehicle this time (my 2nd). A very easy and smooth process, from quote to vehicle...

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Karen Wong TrustPilot 5 Star

Thank you so much to Jim and Megan. Best deal out of 4 leasing companies. Nothing was too much trouble. Very honest, fair and transparent process. I...

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James Seltzer TrustPilot 5 Star

The salesman was extremely obliging and nothign was too much trouble. Higly recommended

Added 4 days ago

Felicity Forward TrustPilot 5 Star

Super helpful and always available !

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Jake Zeegen TrustPilot 5 Star

Excellent service from requesting a quote on specific parameters all the way through to delivery, even a mix up with the registration number...

Added 5 days ago

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