Lease guides
We are authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Conduct Authority number is 687598. The FCA sees Treating Customers Fairly (TCF) as a core value that needs to be embraced by any business operating in this sector.
The philosophy of Rivervale Contract Hire and Leasing is to provide all our car leasing and van leasing customers with an excellent level of service making sure that we treat customers fairly at all times. The well-being of our customers is at the heart of how we operate every day. Customers can expect to get financial services and products that meet their needs from an established business that they can trust.
As a business we also ask for regular feedback from all of our customers via ’Trustpilot’. We constantly review the feedback reviews recieved. This helps us to make sure that we are providing our customers with the service they would expect and it also helps us review and maintain the level of service provided to our customers by our suppliers.
Our Business “TCF” Principles
Our Service “TCF” Principles
Lease guides
Excellent - 5.0 out of 5 3510 Verified Reviews
Alan Whitehead
Jim who we dealt with was very helpful and resolved any problems we have in a professional manner
Leased a MAXUS DELIVER 9 LWB DIESEL FWD 2.0 D20 150...
Astreix
Jake and team were great right from the point of enquiry of a personal lease to delivery of the vehicle. Prompt communication and easy to reach...
Leased a FORD MUSTANG MACH-E ESTATE 216kW Extended...
Wayne Griffiths
Abbie and all at Rivervale have exhibited the utmost professionalism in all dealings with me in the passage of time from when I first expressed...
Leased a AUDI A5 SPORTBACK 35 TFSI Sport 5dr S Tr...
Chris Howsin
Easy enough process helpful staff ended up with a great car
Leased a BMW I5 SALOON 250kW eDrive40 M Sport Pro...
Sarah
Rivervale had the best price for the car I was looking for and delivered it earlier than projected. Communication was clear and efficient. I...
Leased a TOYOTA C-HR HATCHBACK 1.8 Hybrid Design 5dr...
Fawad Ashraf
Excellent experience, all round. Jake has gone above and beyond to secure me a vehicle, despite my company being a new start. Jake has been incredibly...
Leased a MAXUS T90 ELECTRIC 130kW Elite Double Cab...
Stephen Holloway
Very easy procedure in getting a new lease car . Finance approval extremely quick. Very good communication through email and telephone. Highly...
Leased a TOYOTA COROLLA HATCHBACK 1.8 Hybrid Design...
Jason Isitt
Great service from Abbie throughout the whole process. After having a nightmare with blue chilli leasing I was glad I found this company
Leased a NISSAN QASHQAI HATCHBACK 1.3 DiG-T MH 158...
Mr Kax Rajani
Great service Prompt responses
Leased a NISSAN X-TRAIL STATION WAGON 1.5 E-Power...
Rodney Clarke
Abbie sorted out my order super quick and resolved all my queries pleasantly and efficiently, couldn't have asked for more! Thank you so much...
Leased a SUZUKI ACROSS ESTATE 2.5 PHEV E-Four 5dr...