Lease guides
We are authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Conduct Authority number is 687598. The FCA sees Treating Customers Fairly (TCF) as a core value that needs to be embraced by any business operating in this sector.
The philosophy of Rivervale Contract Hire and Leasing is to provide all our car leasing and van leasing customers with an excellent level of service making sure that we treat customers fairly at all times. The well-being of our customers is at the heart of how we operate every day. Customers can expect to get financial services and products that meet their needs from an established business that they can trust.
As a business we also ask for regular feedback from all of our customers via ’Trustpilot’. We constantly review the feedback reviews recieved. This helps us to make sure that we are providing our customers with the service they would expect and it also helps us review and maintain the level of service provided to our customers by our suppliers.
Our Business “TCF” Principles
Our Service “TCF” Principles
Lease guides
Excellent - 4.9 out of 5
3453 Verified Reviews
Steve
Abbie was great and kept me informed all the way - trader took a bit of time to pay but all good Thanks so much Abbie
Leased a RENAULT AUSTRAL ESTATE E-Tech Full Hybrid...
Hadenq
I was looking for an in stock deal and phoned Rivervale on the off chance and at the time they couldn't help me but took my number and said they...
Leased a FORD FOCUS HATCHBACK 1.0 EcoBoost Hybrid...
John Briant
We first looked into leasing online. We found that the best company with the most positive reviews was RIVERVALE. We went to the Portslade office...
Leased a FORD FOCUS HATCHBACK 1.0 EcoBoost ST-Line...
Stuart Wakefield
Very easy and efficient
Leased a FORD FOCUS HATCHBACK 1.0 EcoBoost Hybrid...
Cadhir Siva
Great experience right from the get go. Unfortunate for me that the car had a recall before delivery which was sorted swiftly . Jake was insightful...
Leased a CUPRA BORN ELECTRIC HATCHBACK 150kW V1 58kWh...
Karen Lydall
My car lease was really easy to arrange with a very helpful admin team to help me along the way. Nothing was too much trouble and always pleasant...
Leased a FIAT 500 HATCHBACK 1.0 Mild Hybrid Dolcevita...
Marcus Cripps
Great communication from all the team and a competitive deal. Would definitively use again. Recommended
Leased a TOYOTA RAV4 ESTATE 2.5 PHEV Design 5dr C...
AB
Any initial quotes requested were always received promptly. Questions were answered promptly by Abbie also. The delivery month given for the...
Leased a CUPRA FORMENTOR ESTATE 1.5 TSI 150 V2 5dr...
Nick Kell REL
Jim Mercer at Rivervale was a pleasure to deal with - very professional and knowledgeable - order placed and vehicle delivered within 2 weeks...
Leased a FORD FOCUS HATCHBACK 1.0 EcoBoost Active...
Brendon Scott
This is the 5th car in 13 years I have leased with the team at Rivervale which speaks volumes on the first class service i receive. thank you...
Leased a POLESTAR 2 FASTBACK 300kW 78kWh Long Range...