We are authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Conduct Authority number is 687598. The FCA sees Treating Customers Fairly (TCF) as a core value that needs to be embraced by any business operating in this sector.
The philosophy of Rivervale Contract Hire and Leasing is to provide all our car leasing and van leasing customers with an excellent level of service making sure that we treat customers fairly at all times. The well-being of our customers is at the heart of how we operate every day. Customers can expect to get financial services and products that meet their needs from an established business that they can trust.
As a business we also ask for regular feedback from all of our customers via ’Trustpilot’. We constantly review the feedback reviews recieved. This helps us to make sure that we are providing our customers with the service they would expect and it also helps us review and maintain the level of service provided to our customers by our suppliers.
Our Business “TCF” Principles
Our Service “TCF” Principles
Excellent - 4.9 out of 52820 Verified Reviews
I had my car for four years and Rivervale were excellent. Never had any problems. So I’ve leased another car for 4 years again.
Added 10 hours ago
Jake was great to deal with, excellent communication and was always available for any queries. Wouldn’t hesitate to contact Jake again when...
Added 12 hours ago
This was my first time using rivervale and the experience end to end has been excellent. Abbie and Ellie did a great job of keeping me informed...
Added 19 hours ago
Brilliant service from Jordan and team, everything is exactly as they said. From timings and cost of the car very open and honest. Car wasn't...
Added 3 days ago
From the get go of finding out rivervale would be the company providing the lease deal the service I received was second to none. Megan who managed...
Added 4 days ago
Great service from start to finish. Always friendly service and quick replies to any queries.
Added 9 days ago
So impressed with the service I received from Jordan and Bud they always kept us informed and were super helpful in finding me a car so happ...
Added 11 days ago
I would like to thank Abbie, Ellie and Lydia for their wonderful help and support under what could otherwise have been a very difficult or stressful...
Added 14 days ago
Great service all the way. They found a good price, answered all questions and updated me all the way. They had no control over a slight delay...
Added 16 days ago
Very friendly group of people with no pushing for sales. They have always picked my calls which was my worry. James Seltzer was the account manager...
Added 28 days ago