TrustPilot Reviews

Impartial and independent online reviews. We are proud to be the top ranked leasing company.

All of our leasing customers are sent an invitation from TrustPilot on delivery of their vehicle. The most recent responses are listed below.

Trustpilot Logo Excellent - 4.9 out of 5 2820 Verified Reviews

Customer TrustPilot 5 Star

I have my car for four years and….
I had my car for four years and Rivervale were excellent. Never had any problems. So I’ve leased another car for 4 years again.

View ReviewAdded 10 hours ago

Janet Barnes TrustPilot 5 Star

Excellent Customer Service.
Jake was great to deal with, excellent communication and was always available for any queries. Wouldn’t hesitate to contact Jake again when our other lease is up.

View ReviewAdded 12 hours ago

Mr Anderson TrustPilot 5 Star

Thank you! Excellent experience..
This was my first time using rivervale and the experience end to end has been excellent. Abbie and Ellie did a great job of keeping me informed and made the process smooth and enjoyable!

View ReviewAdded 19 hours ago

Amy TrustPilot 5 Star

Brilliant service from Jordan and team.
Brilliant service from Jordan and team, everything is exactly as they said. From timings and cost of the car very open and honest. Car wasn't going to be ready for at least 3 months and they said that from the beginning...

View ReviewAdded 3 days ago

HC TrustPilot 5 Star

Superb effortless service.
From the get go of finding out rivervale would be the company providing the lease deal the service I received was second to none. Megan who managed my process was very helpful in explaining the particulars and costs, she...

View ReviewAdded 4 days ago

Customer TrustPilot 5 Star

Great service from start to finish.
Great service from start to finish. Always friendly service and quick replies to any queries.

View ReviewAdded 9 days ago

Mr Cox TrustPilot 5 Star

So impressed with the service I….
So impressed with the service I received from Jordan and Bud they always kept us informed and were super helpful in finding me a car so happy

View ReviewAdded 11 days ago

Customer TWJH TrustPilot 5 Star

I would like to thank Abbie, Ellie & Lydia.
I would like to thank Abbie, Ellie and Lydia for their wonderful help and support under what could otherwise have been a very difficult or stressful period.

View ReviewAdded 14 days ago

Radu TrustPilot 5 Star

Great Service.
Great service all the way. They found a good price, answered all questions and updated me all the way. They had no control over a slight delay in delivery (probably beyond anyone's control nowadays). Unfortunately the driver...

View ReviewAdded 16 days ago

A Philip TrustPilot 5 Star

Great Experience and made the whole process easy.
Very friendly group of people with no pushing for sales. They have always picked my calls which was my worry. James Seltzer was the account manager and he was very patient and answered all my emails in a few hours. All the...

View ReviewAdded 28 days ago

Michael TrustPilot 5 Star

I have given 5 stars but if i was to be….
I have given 5 stars but if i was to be honest at the beginning of this process and taking into consideration brexit i would have given minus 5 but then Sharon came to my aid and all went very well considering the situation...

View ReviewAdded 30 days ago

Lawrence TrustPilot 5 Star

Really helpful.
Really helpful

View ReviewAdded 36 days ago

Customer TrustPilot 5 Star

Jake has been very helpful from the….
Jake has been very helpful from the start of the process. Good communication, regular updates and courtesy calls. Highly recommended!

View ReviewAdded 36 days ago

Lisa Carney TrustPilot 5 Star

Our 2nd car.
Our 2nd car with Rivervale couldn’t recommend them enough We have dealt with Jake twice Really great service

View ReviewAdded 36 days ago

Mr Baker TrustPilot 5 Star

Good communication.
Good communication , good transaction

View ReviewAdded 36 days ago

S Parry TrustPilot 5 Star

Wonderful service from start to finish. Jordan and Ellie were flawless throughout..
Wonderful service from start to finish! Jordan has made himself very available for queries big and small throughout the whole process. Ellie was super helpful with all the documentation. Will certainly be sticking with Rivervale...

View ReviewAdded 37 days ago

Consumer TrustPilot 5 Star

Jordan and Ellie were excellent right….
Jordan and Ellie were excellent right from the start to the delivery of the vehicle. Jordan always kept me updated even letting me know that my estimated deliver date was changing due to a world wide problem of microchip...

View ReviewAdded 39 days ago

Sam TrustPilot 5 Star

Jordan and Ellie were amazing.
Jordan and Ellie were amazing. They kept me updated with my order and explained all the small print. Communication and customer service is obviously very important to them.

View ReviewAdded 42 days ago

Andrew Davey TrustPilot 5 Star

1st class service.
Rivervale sourced the car I wanted at a very competitive price and in the timescale that suited me. The GAP insurance was less than I would have paid at a main dealer, The car was valeted, fully charged and delivered to my...

View ReviewAdded 56 days ago

Matt Auger TrustPilot 5 Star

Great service!.
What can I say- great from start to finish. Both Jake and Lydia were very helpful throughout and really quick to respond to any questions I had. Car was delivered as requested- it was a month later than expected but given...

View ReviewAdded 58 days ago

More from our blog…

Trustpilot LogoExcellent - 4.9 out of 52820 Verified Reviews

Customer TrustPilot 5 Star

I had my car for four years and Rivervale were excellent. Never had any problems. So I’ve leased another car for 4 years again.

Added 10 hours ago

Janet Barnes TrustPilot 5 Star

Jake was great to deal with, excellent communication and was always available for any queries. Wouldn’t hesitate to contact Jake again when...

Added 12 hours ago

Mr Anderson TrustPilot 5 Star

This was my first time using rivervale and the experience end to end has been excellent. Abbie and Ellie did a great job of keeping me informed...

Added 19 hours ago

Amy TrustPilot 5 Star

Brilliant service from Jordan and team, everything is exactly as they said. From timings and cost of the car very open and honest. Car wasn't...

Added 3 days ago

HC TrustPilot 5 Star

From the get go of finding out rivervale would be the company providing the lease deal the service I received was second to none. Megan who managed...

Added 4 days ago

Customer TrustPilot 5 Star

Great service from start to finish. Always friendly service and quick replies to any queries.

Added 9 days ago

Mr Cox TrustPilot 5 Star

So impressed with the service I received from Jordan and Bud they always kept us informed and were super helpful in finding me a car so happ...

Added 11 days ago

Customer TWJH TrustPilot 5 Star

I would like to thank Abbie, Ellie and Lydia for their wonderful help and support under what could otherwise have been a very difficult or stressful...

Added 14 days ago

Radu TrustPilot 5 Star

Great service all the way. They found a good price, answered all questions and updated me all the way. They had no control over a slight delay...

Added 16 days ago

A Philip TrustPilot 5 Star

Very friendly group of people with no pushing for sales. They have always picked my calls which was my worry. James Seltzer was the account manager...

Added 28 days ago

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