TrustPilot Reviews

Impartial and independent online reviews. We are proud to be the top ranked leasing company.

All of our leasing customers are sent an invitation from TrustPilot on delivery of their vehicle. The most recent responses are listed below.

Trustpilot Logo Excellent - 4.9 out of 5 2546 Verified Reviews

Wiggy Warrior TrustPilot 5 Star

They really are great to deal with.
They really are great to deal with. They looked after me throughout the process and everything was nice and straight forward. Pleasure to deal with and will definitely be my first stop when I look to renew my car.

View ReviewAdded 4 hours ago

John Bryan TrustPilot 5 Star

Very Efficient Service.
Very Efficient Service Rivervale helped us to source a van. Both the sales and admin teams were very helpful and ensured a smooth process

View ReviewAdded 15 hours ago

Martin O'Brien TrustPilot 5 Star

Excellent service.
Excellent service

View ReviewAdded 16 hours ago

Lee Patterson TrustPilot 5 Star

Excellent smooth setup of lease car.
Excellent smooth setup of lease car. Website really good and doc signing easy. Excellent price and service from Rivervale will use again for my next lease. Thank you

View ReviewAdded 5 days ago

Scarlett Walton TrustPilot 5 Star

straightforward process.
straightforward process with excellent customer service . thank you abbie and ellie .

View ReviewAdded 5 days ago

John Denis TrustPilot 5 Star

This is my 2nd car lease with Rivervale….
This is my 2nd car lease with Rivervale . I had no reason to look elsewhere. Jake and Lydia have been absolutely great in delivering my new car and arranging the return of my previous car. Very friendly and super efficient...

View ReviewAdded 5 days ago

Customer TrustPilot 5 Star

Excellent service.
I was having lots of issues with another leasing company, where my delivery had been delayed 6months. I contacted Rivervale and had managed to sort a new car in under 24hours. Kyle massively helped me through the process...

View ReviewAdded 5 days ago

EB TrustPilot 5 Star

Excellent customer service and value.
Excellent customer service and value, would highly recommend

View ReviewAdded 5 days ago

Jenny TrustPilot 5 Star

Would recommend as I had a great experience.
I’d never heard of Rivervale before I saw an amazing deal for a car on their website. I decided to go through with the lease agreement and it was so simple with great communication from the team. The car arrived as expected...

View ReviewAdded 6 days ago

Steven Lennon TrustPilot 5 Star

Good communications with the team.
Good communications with the team, especially Jim and Megan. Easy to contact if I had any questions or information requests. All information was accurate and provided quickly. My new car arrived in good time after agreeing...

View ReviewAdded 6 days ago

Mark Green TrustPilot 5 Star

First car lease.
This is the first time that I have leased a car and I found the whole experience very easy and straight forward. I would use them again. Highly recommended.

View ReviewAdded 7 days ago

Dennis Graham TrustPilot 5 Star

Thanks again to Jordan for going the….
Thanks again to Jordan for going the extra mile in providing the new BMW X3. Also, thanks to Ellie for the smooth transition and delivery of the vehicle. I would definitely recommend and use Rivervale again.

View ReviewAdded 10 days ago

Lucinda TrustPilot 5 Star

Fantastic service.
Fantastic service from Jim at Rivervale. From coming in on his day off, to ensuring I had a courtesy car when there was a problem with supply from VW, the service has been brilliant. There were a lot of initial issues with...

View ReviewAdded 10 days ago

Anonymous TrustPilot 5 Star

Just taken delivery of a brand new Puma..
Just taken delivery of a brand new Puma from Rivervale. The service received from the whole team has been fantastic, but I’d particularly like to mention Megan and James who have been supportive and knowledgeable throughout...

View ReviewAdded 11 days ago

Jamie Totterdell TrustPilot 5 Star

Excellent service and team.
Excellent service and team, willing and patient to walk you through all your options! Well done Jim Mercer and Megan Taylor!

View ReviewAdded 12 days ago

Mr Paul Edney TrustPilot 5 Star

Everything went well with delivery of….
Everything went well with delivery of my car I would like to say a big thank you to all your staff for making this transaction easy from start to finish and would recommend you to family and friends Kind Regards

View ReviewAdded 13 days ago

Bart TrustPilot 5 Star

Top service.
Top service, as always

View ReviewAdded 13 days ago

Anonymous TrustPilot 5 Star

Amazing service!.
My experience of Rivervale Leasing has been amazing from day one!! Having first enquired about a lease the account manager Jake was brilliant! No pushy sales, answered any questions I had and kept me up to date on the progress...

View ReviewAdded 14 days ago

Stephen Horn TrustPilot 5 Star

Excellent service.i cannot fault so….
Excellent service.i cannot fault so far. Really love the Mercedes. Took a chance as never driven one before or even sat in this one due to the restrictions. Would thoroughly recommend Rivervale

View ReviewAdded 17 days ago

Jason Whale TrustPilot 5 Star

Jim from Rivervale was and in my….
Jim from Rivervale was and in my opinion is excellent. We had real trouble sourcing a particular car during the chip shortage and he came to the rescue. I tried lots of other companies and only he could find the Mercedes...

View ReviewAdded 18 days ago

More from our blog…

Trustpilot LogoExcellent - 4.9 out of 52546 Verified Reviews

Wiggy Warrior TrustPilot 5 Star

They really are great to deal with. They looked after me throughout the process and everything was nice and straight forward. Pleasure to deal...

Added 4 hours ago

John Bryan TrustPilot 5 Star

Very Efficient Service Rivervale helped us to source a van. Both the sales and admin teams were very helpful and ensured a smooth process

Added 15 hours ago

Martin O'Brien TrustPilot 5 Star

Excellent service

Added 16 hours ago

Lee Patterson TrustPilot 5 Star

Excellent smooth setup of lease car. Website really good and doc signing easy. Excellent price and service from Rivervale will use again...

Added 5 days ago

Scarlett Walton TrustPilot 5 Star

straightforward process with excellent customer service . thank you abbie and ellie .

Added 5 days ago

John Denis TrustPilot 5 Star

This is my 2nd car lease with Rivervale . I had no reason to look elsewhere. Jake and Lydia have been absolutely great in delivering my new car...

Added 5 days ago

Customer TrustPilot 5 Star

I was having lots of issues with another leasing company, where my delivery had been delayed 6months. I contacted Rivervale and had managed to...

Added 5 days ago

EB TrustPilot 5 Star

Excellent customer service and value, would highly recommend

Added 5 days ago

Jenny TrustPilot 5 Star

I’d never heard of Rivervale before I saw an amazing deal for a car on their website. I decided to go through with the lease agreement and...

Added 6 days ago

Steven Lennon TrustPilot 5 Star

Good communications with the team, especially Jim and Megan. Easy to contact if I had any questions or information requests. All information...

Added 6 days ago

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