TrustPilot Reviews

Impartial and independent online reviews. We are proud to be the top ranked leasing company.

All of our leasing customers are sent an invitation from TrustPilot on delivery of their vehicle. The most recent responses are listed below.

Trustpilot Logo Excellent - 4.9 out of 5 2622 Verified Reviews

Void Services Ltd TrustPilot 5 Star

Five star sales associate, Sharon Gilpin, of Rivervale Car and Van Leasing.
These five stars go to Rivervale car leasing, but more specifically to Sharon Gilpin, who helped us acquire our first car from Rivervale with ease, speediness and such helpfulness in dealing with the paperwork etc. When we...

View ReviewAdded 13 hours ago

Nawaz TrustPilot 5 Star

Excellent seamless service.
Excellent seamless service. Good communication all the way through.Delivered as promised.

View ReviewAdded 2 days ago

Ruzina Begum TrustPilot 5 Star

Great service and friendly staff.
Great service and friendly staff. They were always getting back to me anytime I had an enquiry and were very patient

View ReviewAdded 2 days ago

LUCY POOLE TrustPilot 5 Star

Jake Zeegan was a pleasure to deal with….
Jake Zeegan was a pleasure to deal with from start to completion and also after sales too! Polite, friendly, professional and trust worthy. We're a customer to stay. Thabk you Jake and his team at Rivervale. Rich

View ReviewAdded 6 days ago

Dawn Gordon TrustPilot 5 Star

First time using Rivervale.
I’ve just leased my first car from Rivervale and I’m super impressed with how quick and easy it was. I had lots of questions and Kyle always got back to me so quickly. Kyle couldn’t have been more helpful. My husband...

View ReviewAdded 6 days ago

Peter TrustPilot 5 Star

This was my first experience of car leasing and Rivervale were great throughout..
This was my first experience of car leasing and I couldn’t have made a better choice. I needed lots of advice and guidance during the process and Jim Mercer account manager, very ably assisted by Ellie Holland and Danny...

View ReviewAdded 10 days ago

Brian A. Chivers TrustPilot 5 Star

Very good service..
As always, very good service from Rivervale. Assisted especially by the ever- helpful Simon Fuller, & the rest of his team. Ordering of new vehicle went quite smoothly.

View ReviewAdded 12 days ago

Jo TrustPilot 5 Star

Swift and easy service as always with….
Swift and easy service as always with Rivervale. Ellie & Abbie guided me through the whole process of ordering my new car with ease, and also arranged collection of my current car. I wouldn't go elsewhere. My last 4 cars...

View ReviewAdded 13 days ago

Customer TrustPilot 5 Star

Excellent service.
I Found Kyle, Lydia and the Rivervale team very helpful and professional. Leasing the car and the part exchange was conducted via email and phone which could have been awkward but it went smoothly, so yes very happy.

View ReviewAdded 14 days ago

Sue Dawson TrustPilot 5 Star

Very patient and helpful.
Very patient and helpful in finding us the right vehicle to lease. We had quite a wishlist and in the end got everything we wanted. Hope to stay with Rivervale for many years. We can't thank Sharon enough for all her work...

View ReviewAdded 17 days ago

Natasha TrustPilot 5 Star

Great customer service.
Great customer service, even after I changed my mind. James has been very patient with me and explained step by step as it is my first time leasing. Can't recommend highly enough!

View ReviewAdded 17 days ago

Peter Halloran TrustPilot 5 Star

Excellent service all round..
Excellent service all round.

View ReviewAdded 19 days ago

Nodrog TrustPilot 5 Star

Professional.
Professional, friendly service from the Account Manager and Admin team, thank you. All our written and verbal enquiries were dealt with promptly and clearly, culminating this week with our new lease car being delivered to...

View ReviewAdded 20 days ago

Adrian Curtis TrustPilot 5 Star

The second car I've leased from Rivervale.
This is the second car I've leased from Abbie at Rivervale. Excellent service even though I'm not an easy customer !! Thank you and see you again in two years.

View ReviewAdded 20 days ago

Richard Smeeton TrustPilot 5 Star

Great experience.
Having explored all the different options to secure a new Octavia vRS I decided on a personal lease. Rivervale offered a great price on a car that was in stock, and unlike most other brokers, there was no admin fee. I hadn’t...

View ReviewAdded 20 days ago

Michael Miller TrustPilot 5 Star

Excellent service with friendly helpful….
Excellent service with friendly helpful and knowledgeable staff.

View ReviewAdded 21 days ago

Laura Cook TrustPilot 5 Star

From first contact with Rivervale….
From first contact with Rivervale leasing us has been fantastic. Jim Mercer has looked after my enquiry from start to finish in a professional and timeously manner. Would definitely recommend to others.

View ReviewAdded 21 days ago

Depak Patel TrustPilot 5 Star

New Toyota C-hr.
Kyle and all staff have been extremely helpful during my first lease vehicle. They were happy to answer my many questions, sometimes several in a day. Nothing was too much trouble in making everything go smoothly. Thanks...

View ReviewAdded 21 days ago

Lydia TrustPilot 5 Star

Absolutely fantastic service and….
Absolutely fantastic service and couldn’t have asked for better. Kyle helped me through the whole process and made it so simple!

View ReviewAdded 21 days ago

David Wilson TrustPilot 5 Star

Very Happy 😊.
After being messed about by other leasing companies it was heartwarming to be so looked after my Kyle and his team. Kyle got me a van when others couldn’t. Van was delivered this morning and I couldn’t be happier. Thanks...

View ReviewAdded 21 days ago

More from our blog…

Trustpilot LogoExcellent - 4.9 out of 52622 Verified Reviews

Void Services Ltd TrustPilot 5 Star

These five stars go to Rivervale car leasing, but more specifically to Sharon Gilpin, who helped us acquire our first car from Rivervale with...

Added 13 hours ago

Nawaz TrustPilot 5 Star

Excellent seamless service. Good communication all the way through.Delivered as promised.

Added 2 days ago

Ruzina Begum TrustPilot 5 Star

Great service and friendly staff. They were always getting back to me anytime I had an enquiry and were very patient

Added 2 days ago

LUCY POOLE TrustPilot 5 Star

Jake Zeegan was a pleasure to deal with from start to completion and also after sales too! Polite, friendly, professional and trust worthy. We're...

Added 6 days ago

Dawn Gordon TrustPilot 5 Star

I’ve just leased my first car from Rivervale and I’m super impressed with how quick and easy it was. I had lots of questions and Kyle always...

Added 6 days ago

Peter TrustPilot 5 Star

This was my first experience of car leasing and I couldn’t have made a better choice. I needed lots of advice and guidance during the process...

Added 10 days ago

Brian A. Chivers TrustPilot 5 Star

As always, very good service from Rivervale. Assisted especially by the ever- helpful Simon Fuller, & the rest of his team. Ordering of new vehicle...

Added 12 days ago

Jo TrustPilot 5 Star

Swift and easy service as always with Rivervale. Ellie & Abbie guided me through the whole process of ordering my new car with ease, and also...

Added 13 days ago

Customer TrustPilot 5 Star

I Found Kyle, Lydia and the Rivervale team very helpful and professional. Leasing the car and the part exchange was conducted via email and phone...

Added 14 days ago

Sue Dawson TrustPilot 5 Star

Very patient and helpful in finding us the right vehicle to lease. We had quite a wishlist and in the end got everything we wanted. Hope to stay...

Added 17 days ago

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