Use of the Rivervale Cars Limited website

• This website is owned and managed by Rivervale Cars Limited, whose primary place of business is Rivervale House, 50 Victoria Road, Portslade, Brighton, East Sussex, BN41 1XB. Our website is subject to these Terms & Conditions.
• By accessing and using the Rivervale Cars Limited website, you acknowledge that you have read, understood, and agree to be bound by our Terms & Conditions. Such use constitutes acceptance of these Terms & Conditions, thereby establishing a legally binding agreement between you and Rivervale Cars Limited.
• In the event that you proceed to order a vehicle through Rivervale Cars Limited, you will be required to expressly accept our Terms & Conditions as part of the ordering process.
• Should you disagree with any part of our Terms & Conditions, you must immediately cease all use of the Rivervale Cars Limited website.
• We reserve the right, at any time to change our Terms & Conditions which will become effective immediately upon posting to the website. Any use of ‘us’ ‘our’ and ‘we’ means Rivervale Cars Limited. Any use of ‘you’ means the user of the website.

Information on Our Website

• All IP (Intellectual Property) rights relating to any website text or information, any design within the website, source code, software and all other material relating to our website are owned by Rivervale Cars Limited unless acknowledged by us.
• You are not permitted to alter, reproduce, or copy any of the content of our website without explicit prior consent from us.
• At no point does any information found in our Terms & Conditions constitute an agreement to copy or use any of the information found on our website.
• Any website is vulnerable to vandalism and as such we do not accept any responsibility for any information shown because of this sort of action.

Vehicle Specifications and Information

• All vehicle specifications and information presented on our website are provided by vehicle manufacturers to CAP (a third party) and subsequently adapted by us for display on our website. While we endeavour to ensure the accuracy of all information, it should be regarded as indicative only. Customers are advised not to solely rely on this information for making decisions regarding the hire, lease, or purchase of a vehicle, but should instead verify the details with the manufacturer or a franchised dealership directly.
• Rivervale Cars Ltd disclaims all liability for any inaccuracies in the information available on the website and will not be held responsible for any loss or damage resulting from reliance on information contained on our website.
• Manufacturers reserve the right to change the specification of a vehicle order due to model year changes or component shortages. Rivervale Cars Limited cannot accept liability or offer compensation for any changes in specification that may arise after the order has been placed.
• Any images shown or used on our website are for illustration purposes only.
• Rivervale Cars Limited reserve the right to change any information shown on the website without prior notice.
• Some diesel vehicles will be fitted with a Diesel Particulate Filter (DPF). Please click here to view further information to ensure that a vehicle fitted with a DPF meets your requirements.
• Technical data on the website for Electric Vehicles (EV’s) is the WLTP data provided via the vehicle manufacturer to CAP. Please be aware that data such as “vehicle range” may be impacted by weather conditions and driving style. Rivervale Cars Limited accept no liability for variances in actual performance from the manufacturers stated data. Independent research should be conducted prior to deciding to lease an EV.
• Please note that the CO2 and P11D values shown / quoted are intended as a guide and are subject to changes by the manufacturer and / or additional options added to the vehicle. The CO2 figure shown is based on data provided by the manufacturer for the basic model of the vehicle. It is essential to be aware that if the CO2 figure changes, it can also impact the Benefit in Kind (BIK) tax and Vehicle Excise Duty (VED) payable for the vehicle. All CO2 figures and associated information, including BIK tax and VED, are offered solely for informational purposes. Cars with a final P11d value (confirmed upon registration) of more than £40,000 will incur additional VED charges. If the P11d value changes to over £40,000 between order and delivery, this will impact your contract charges which will be re-charged to you.
• Plug in Hybrid Vehicles (PHEV) – Vehicle Benefit in Kind (BiK) can depend on the zero-emission range of a plug-in hybrid vehicle. Please speak to your account manager or check the respective manufacturer’s website if you require further clarification.

Prices Shown

• Business leasing prices shown exclude VAT.
• Personal leasing prices shown include VAT.
• Rivervale Cares Limited reserve the right to change the price of any vehicle at any point, before or after an order has been submitted. We will always notify you of any change and give you the right to withdraw your order in such a situation.
• All prices shown on the website are for illustration purposes only and are not an offer to you. We will supply you with a correct quotation at time of ordering for acceptance by you.
• A deposit may be required by you prior to acceptance of your order. Cancellation of an order may result in charges by Rivervale Cars Limited and may result in loss of your deposit / processing fee.
• Should the rate of VAT change at any point between the acceptance of an order by Rivervale Contract Cars Limited and the termination of your lease, monthly rentals will be adjusted accordingly.
• We reserve the right to alter website rentals in line with money costs (interest rate fluctuations), manufacturer's price changes and any residual value and maintenance budget reviews which take place from time to time.
• Acceptance of an order is subject to final credit approval with the designated finance house, and to you completing all documents required in connection with this transaction.
• Calculations and data may also be subject to data error and / or occasional human error.

Unless otherwise stated, all advertised prices include:

• Road Fund Licence (VED) for the entire agreement at CURRENT rate (if applicable). If the road tax costs alter during the agreement, then the finance house will make a credit / debit adjustment to your account.
• Driven delivery from the franchised dealer to your chosen UK mainland delivery address. If your delivery address incurs any additional delivery costs, Rivervale Cars Limited reserve the right to charge these on to you. We will inform you of any such charges prior to delivery.
• Vehicle Number Plates
• DVLA Vehicle Registration Charges

Vehicle Orders

• An order submitted by you to us is an acceptance for us to obtain the ordered vehicle at the price agreed.
• Following an initial application, you will give us permission to carry out a credit check on you or your company. If you have applied on behalf of a company, you will be agreeing that you have permission to grant us authority to credit search the company. Once an application has been approved an order will be created for you to view and accept.
• An order does not create a contract between Rivervale Cars Limited and you. Your order gives us permission to search for and acquire the requested vehicle in the correct specification, colour and price agreed. You must enter into a financial agreement with the relevant leasing / finance company. You are not committed to any such lease until the leasing / finance agreement has been signed by you and executed by the leasing / finance company.
• We have the right to cancel any such order should the required vehicle be unobtainable, or an offer discontinued.

Processing Fees

• Prior to Rivervale Cars Limited finalising your vehicle order, our Processing Fee of £199.00 plus VAT (£238.80 including VAT) will need to be paid by you. This fee is charged for our brokering services, and covers costs incurred for organising the sale of the vehicle, arranging the required financial credit lines, location and ordering of the vehicle, arranging contractual documents, vehicle administration and organising vehicle delivery. Confirmation of this fee and payment will be detailed on your vehicle order form.

Cancellation of an order

• Cancellation charges - If you cancel your order in writing within 14 days of placing the order, then your processing fee will be refunded. After 14 days there will be no refund payable.
• Should you cancel your order after 14 days, Rivervale Cars Limited will also charge a cancellation fee of £300.00 plus VAT.
• In the event of an order being cancelled by us, for example, whereby we are unable to fulfil the order, the processing fee will be refunded by Rivervale Cars Limited. Likewise, in the event of cancellation due to an unreasonable delay to the vehicle arrival due to circumstances outside the control of Rivervale Cars Limited, no cancellation fee will be charged.

Customer Order Price Protection (COPP)

Once a vehicle order is placed and contracted in the customer’s name with the respective manufacturer, most manufacturers will offer COPP. This will ensure that based on extended delivery timescales, the order will not be subject to any further price increases or rental changes once contracts have been completed. However, there are certain manufacturers who do NOT offer COPP, and therefore should the vehicle be subject to a price increase whilst awaiting the vehicle to be built (or in some cases be built as a revised model year specification), this cost will be passed on to the customer and the lease rental requoted. Alternatively, you will be able to cancel the vehicle order without cost in these instances. Manufacturers who offer COPP can change on a regular basis, so please speak to your account manager for any further clarification required.

Registration and Delivery

• Upon receipt of any correctly completed financial documents, proofs and any applicable payments, Rivervale Cars Limited will arrange free of charge delivery (driven) of your chosen vehicle to your chosen UK Mainland delivery address.
• If your delivery address incurs any additional delivery costs (for example Northern Ireland), Rivervale Cars Limited reserve the right to charge these on to you. We will inform you of any such charges prior to delivery.
• All vehicles are driven from the Franchised Dealer to your chosen delivery address. Should you require the vehicle to be transported (on a trailer / transporter) you will need to request this. An additional charge will be incurred from this which will be charged onto you once agreed.
• Initial delivery dates and lead times are estimates only and we are not bound by any dates quoted. Any delivery date can be subject to change by the relevant manufacturer and Rivervale Cars Limited has no influence over such dates. We will not accept any losses or damages incurred by any such delay by a manufacturer.
• Please be aware that any compulsory ‘cooling off’ periods are enforced by the leasing / finance companies and Rivervale Cars Limited will not deliver a vehicle until such ‘cooling off’ period has expired. We will inform you of this date prior to booking a delivery date.
• Any vehicle subject to a lease or financial agreement may require proof of insurance before a delivery can take place. Please be aware that the insurance certificate must show the hirer / purchaser as the main policy holder.
• Some of our special offers may be based on PRE-REGISTERED vehicles. Where a vehicle is pre-registered it is offered with the balance of manufacturer’s warranty from the actual date the vehicle was registered. In some instances, this may be shorter than the length of your chosen lease contract.

Commission Disclosure

Rivervale Cars Limited operate as an independent leasing broker and a used vehicle retailer. We are a broker and not a lender. We do not provide independent financial advice. We will receive a commission and / or quality derived bonus for introducing you to one of our of leasing companies or finance providers. The commission we receive may be pre-set but can vary and will impact the amount payable by the customer. Personal customers may request to be informed of the amount of commission that Rivervale may receive for their own transaction prior to delivery of the vehicle.

Complaints Procedure

1. It is our aim to provide and extremely high standard of service to every client that we have. It is very important that any complaint you may have is directly sent to us as soon as possible so that we can work to resolve the problem in an agreeable fashion.
2. If you have any kind of complaint, please either contact us by telephone or in writing via our complaints portal with the following information:
   1. Full name and contact information.
   2. Your agreement details.
   3. Full details of your complaint.
   4. What you would like us to do to help the situation.
   5. Copies of any relevant paperwork.

Please contact us with your complaint on 01273 433480 or our complaints portal via the following link - Complaints Portal

Maintenance and Servicing

You have the option to include maintenance, servicing, and tyre replacement costs in your monthly rentals. This provides peace of mind, as it covers routine maintenance and servicing expenses and additional features such as breakdown cover. Maintenance package inclusions can vary, please contact your account manager for details. If you do not opt to add a maintenance package you will be responsible for all costs to ensure that the vehicle is serviced and maintained in accordance with the manufacturer and finance company’s guidelines, whilst the vehicle is in your care.

Vehicle ownership

During the lease the vehicle will be owned by and registered to the finance company. You will not own the car at the end of the lease.

End of Lease/Damage recharge

At the end of the lease term, the car is collected by the leasing company. You'll need to ensure the car is in good condition and within the agreed mileage limit to avoid any additional charges. A comprehensive guide to the condition a vehicle should be returned in can be found in the BVRLA fair wear and tear guide - BVRLA Guide

Excess Mileage Charges

Your lease contract will be based upon a previously agreed annual mileage. In the event this is exceeded, excess mileage charges will apply. These can vary from each leasing/finance company. Any charges relating to excess mileage on your requested contract will be provided in advance for your approval on your quotes and order.

Early Termination

In the event of an early termination of a contract hire agreement, there are likely to be early termination charges payable. This will be a figure charged by the respective leasing company in relation to terminating the contract mid-term and collecting the respective vehicle. In this event you can request this figure in writing. The early termination figure will not negate any pro-rata excess mileage charges to that point, or damage rectification costs.

You should only enter into a finance agreement if you are totally comfortable that you are able to afford the monthly payments and financial commitment.