Terms and Conditions

Website Terms and Conditions

Use of the Rivervale Contract Hire and Leasing (RCHL) Website

Information on Our Website

Vehicle Specification and Information

Prices Shown

Unless otherwise stated, all advertised prices include

Vehicle Orders

Fees

Prior to Rivervale Cars Limited finalising your vehicle order, our Processing Fee of £199.00 plus VAT (£238.80 including VAT) will need to be paid by you. This fee is charged for our brokering services, and covers costs incurred for organising the sale of the vehicle, arranging the required financial credit lines, location and ordering of the vehicle, arranging contractual documents, vehicle administration and organising vehicle delivery. Confirmation of this fee will be detailed on your vehicle order form.

Customer Order Price Protection (COPP)

Once a vehicle order is placed and contracted in the customer’s name with the respective manufacturer, most manufacturers will offer COPP. This will ensure that based on extended delivery timescales, the order will not be subject to any further price increases or rental changes once contracts have been completed. However, there are certain manufacturers who do NOT offer COPP, and therefore should the vehicle be subject to a price increase whilst awaiting the vehicle to be built (or in some cases be built as a revised model year specification), this cost will be passed on to the customer and the lease rental requoted. Alternatively, you will be able to cancel the vehicle order without cost in these instances. Manufacturers who offer COPP can change on a regular basis, so please speak to your account manager for any further clarification required.

Registration and Delivery

Commission Disclosure

Rivervale Cars Limited operate as an independent leasing broker and a used vehicle retailer. We are a broker and not a lender. We do not provide independent financial advice. We may receive a commission and / or quality derived bonus for introducing you to one of our panel of leasing companies or finance providers. The commission we receive may be pre-set but can vary and will impact the amount payable by the customer. Personal customers may request to be informed of the amount of commission that Rivervale may receive for their own transaction prior to delivery of the vehicle.

Complaints Procedure

  1. It is our aim to provide and extremely high standard of service to every client that we have. It is very important that any complaint you may have is directly back to us as soon as possible so that we can work to resolve the problem in an agreeable fashion.
  2. If you have any kind of complaint, please either contact us by telephone or in writing with the following information;

Please contact us with your complaint on 01273 433480 or by email complaints@rivervale.co.uk

Maintenance and Servicing

You have the option to include maintenance, servicing and tyre replacement costs in your monthly payments. This provides peace of mind, as it covers routine maintenance and servicing expenses and additional features such as breakdown cover. Maintenance package inclusions can vary, please contact your account manager for details. If you do not opt to add a maintenance package you will be responsible for all costs to ensure that the vehicle is serviced and maintained in accordance with the manufacturer and finance company’s guidelines, whilst the vehicle is in your care.

Vehicle ownership

During the lease the vehicle will be owned by and registered to the finance company. You will not own the car at the end of the lease.

End of Lease/Damage recharge

At the end of the lease term, the car is collected by the leasing company. You'll need to ensure the car is in good condition and within the agreed mileage limit to avoid any additional charges. A comprehensive guide to the condition a vehicle should be returned in can be found in the BVRLA fair wear and tear guide, https://www.rivervaleleasing.co.uk/guides/leasing-overview/car-leasing-bvrla-fair-wear-and-tear-guide

Excess Mileage Charges

Your lease contract will be based upon an agreed annual mileage in the event this is exceeded, excess mileage charges will apply. These can vary from each leasing/finance company. Any charges relating to excess mileage on your requested contract will be provided in advance for your approval.

Early Termination

In the event of an early termination of a contract hire agreement, there are likely to be early termination charges payable. This will be a figure charged by the respective leasing company in relation to terminating the contract mid-term and collecting the respective vehicle. In this event you can request this figure in writing. The early termination figure will not negate any pro-rata excess mileage charges or damage rectification costs.

You should only enter into a finance agreement if you are totally comfortable that you are able to afford the monthly payments and financial commitment.

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