Initial Disclosure Document

Initial Disclosure Document

Who are Rivervale Cars Limited?

Rivervale Cars Limited is registered in England where our Company registration number is 4898201. Our VAT number is 831 9582.10.

We also trade as; Rivervale, Rivervale Leasing, Rivervale Vehicle Contracts, Rivervale Contracts, Rivervale Contract Hire and Leasing, Rivervale Cars Prestige, Rivervale Cars, Business Car Contracts, Rivervale Fleet Management, Rivervale Fleet, Rivervale Prestige, Rivervale Minibus, Rivervale Finance, Rivervale Performance Motorcentre, Rivervale Approved Used Vehicles, Rivervale Maxus, Bosch Car Service Centre and Rivervale Mercedes-Benz Independent Specialists.

Our contact details are:

Rivervale House, 50 Victoria Road, Portslade, Brighton, BN41 1XB Tel: 01273 433480
Email: info@rivervale.co.uk

We are a member of the British Vehicle Rental and Leasing Association (BVRLA) and our membership number is 1456.

Rivervale Cars Limited is a Credit Broker not a Lender.

Who regulates us?

We are authorised and regulated by the Financial Conduct Authority for consumer credit activities (Firm Reference Number 687598) and an Appointed Representative of AutoProtect (MBI) Limited which is authorised and regulated by the Financial Conduct Authority for Insurance Mediation (Firm Reference Number 312143).

You can check this on the FCA Register by visiting the www.fca.org.uk or by contacting the FCA direct on 0300 500 8082.

What services do we offer?

We can provide information on the following:
• Hire Purchase (HP)
• Personal Contract Purchase (PCP)
• Business Contract Purchase (BCP) • Personal Loan
• Lease Purchase (LP)
• Finance Lease (FL)
• Personal Contract Hire (PCH)
• Business Contract Hire (BCH)

Please ask for a list of our funding partners.

We only offer the following products from a limited number of insurers for:

• Combined Asset Protection & Return to Invoice Insurance (GAP/RTI) – Autoprotect (MBI) Ltd
• Finance Guaranteed Asset Protection (GAP) – Autoprotect (MBI) Ltd

Information to assist with your decision can be provided upon request.

Will you have to pay us for our services?

We do not charge any documentation or administration fees unless otherwise stated.

Commission Disclosure

Rivervale Cars Limited operate as an independent leasing broker and a used vehicle retailer. We are not a lender. We do not provide independent financial advice. We may receive commission and / or quality derived bonus for introducing you to one of our panel of leasing companies or finance providers.

Should you cancel your leasing order, we reserve the right to charge a cancellation fee of £500.00 plus VAT (only applicable to LLP’s, PLC’s and Limited Companies).

What do you do if you have a complaint?

We define a complaint as any expressions of dissatisfaction, whether oral or written and whether justified or not.

Your complaint will be taken seriously, and we will make every effort to resolve the problem straight away.

To help us deal with your complaint as speedily as possible, it would be helpful if you could provide us with as much information as possible.

You can notify us of your complaint through the following channels:
In Writing: Telephone: Email:
Rivervale House, 50 Victoria Road, Portslade, East Sussex, BN41 1XB 01273 433480
complaints@rivervale.co.uk

Following our Complaints procedure, if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service – www.financial-ombudsman.org.uk

https://www.rivervale.co.uk/complaints-procedure

Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation for the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

General Insurance advising and arranging is covered for 90% of the claim with no upper limit. Compulsory forms of insurance (e.g. Motor Insurance) are covered for 100% of the claim with no upper limit. Further information about compensation scheme arrangements is available from the FSCS.

Please note – finance products are not covered by this scheme.

More from our blog…

Trustpilot LogoExcellent - 4.9 out of 52930 Verified Reviews

Brendan Docherty TrustPilot 5 Star

Great aftersales service with our older Mercedes SL convertible. Impressed.

Added 12 hours ago

R Baker TrustPilot 5 Star

Superb service from start to finish. Excellent service from Megan Taylor and all the team at Rivervale. This is the first time I’ve used a...

Added 2 days ago

Grant TrustPilot 5 Star

This is the third car I’ve had through Rivervale - fantastic service - thanks to the whole team for a great experience.

Added 3 days ago

Martin Russell TrustPilot 5 Star

Excellent service from Megan Taylor and the team. Will use again when I replace my next car

Added 4 days ago

Andrew TrustPilot 5 Star

I recently leased a Toyota from Rivervale and found Jordan to be ever so helpful. Even when he was in a meeting he would even text to tell me...

Added 9 days ago

Customer TrustPilot 5 Star

Really friendly and informative and very quick to respond.

Added 10 days ago

Customer TrustPilot 5 Star

I cant recommend Rivervale highly enough. James was so helpful throughout. He responded to my email request first thing the next morning and...

Added 13 days ago

Robert Collin TrustPilot 5 Star

Great service from Megan and all at Rivervale: friendly, professional and made the process as simple as possible. Unfortunately there was a delay...

Added 16 days ago

Scott TrustPilot 5 Star

As a returning customer I found Rivervale's service fantastic - they looked after everything for me, kept me fully informed of what was happening...

Added 19 days ago

Dave TrustPilot 5 Star

I popped down to Rivervale show room to enquire about leasing a car. Abbie sat down with me and went through my options, I had a car in mind...

Added 20 days ago

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