Who are Rivervale Cars Limited?
Rivervale Cars Limited is registered in England where our Company registration number is 4898201. Our VAT number is 429 276 374.
We also trade as; Rivervale, Rivervale Leasing, Rivervale Vehicle Contracts, Rivervale Contracts, Rivervale Contract Hire and Leasing, Rivervale Cars Prestige, Rivervale Cars, Business Car Contracts, Rivervale Fleet Management, Rivervale Fleet, Rivervale Prestige, Rivervale Minibus, Rivervale Finance, Rivervale Performance Motorcentre, Rivervale Approved Used Vehicles, Rivervale Maxus, Bosch Car Service Centre, Rivervale Mercedes-Benz Independent Specialists and OSV.
Our contact details are:
Rivervale House, 50 Victoria Road, Portslade, Brighton, BN41 1XB
Tel: 01273 433480
We are a member of the British Vehicle Rental and Leasing Association (BVRLA) and our membership number is 1456.
Rivervale Cars Limited is a Credit Broker not a Lender.
Who regulates us?
We are authorised and regulated by the Financial Conduct Authority for consumer credit activities (Firm Reference Number 687598) and an Appointed Representative of AutoProtect (MBI) Limited which is authorised and regulated by the Financial Conduct Authority for Insurance Mediation (Firm Reference Number 312143).
You can check this on the FCA Register by visiting the www.fca.org.uk or by contacting the FCA direct on 0300 500 8082.
What services do we offer?
We can provide information on the following:
Please ask for a list of our funding partners.
We only offer the following products from a limited number of insurers for:
Information to assist with your decision can be provided upon request.
Will you have to pay us for our services?
We do not charge any documentation or administration fees unless otherwise stated.
Rivervale Cars Limited operate as an independent leasing broker and a used vehicle retailer. We are a broker and not a lender. We do not provide independent financial advice. We may receive a commission and / or quality derived bonus for introducing you to one of our panel of leasing companies or finance providers. The commission we may receive may be pre-set but can vary, and may impact the amount payable by the customer. Personal customers may request to be informed of the amount of commission that Rivervale may receive for their own transaction prior to delivery of the vehicle.
Should you cancel your leasing order, we reserve the right to charge a cancellation fee of £500.00 plus VAT (only applicable to LLP's, PLC's and Limited Companies).
What do you do if you have a complaint?
We define a complaint as any expressions of dissatisfaction, whether oral or written and whether justified or not.
Your complaint will be taken seriously, and we will make every effort to resolve the problem straight away.
To help us deal with your complaint as speedily as possible, it would be helpful if you could provide us with as much information as possible.
You can notify us of your complaint through the following channels:
In Writing: Rivervale House, 50 Victoria Road, Portslade, East Sussex, BN41 1XB
Telephone: 01273 433480
Following our Complaints procedure, if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service – www.financial-ombudsman.org.uk
Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation for the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
General Insurance advising and arranging is covered for 90% of the claim with no upper limit. Compulsory forms of insurance (e.g. Motor Insurance) are covered for 100% of the claim with no upper limit. Further information about compensation scheme arrangements is available from the FSCS.
Please note – finance products are not covered by this scheme.
Excellent - 4.9 out of 5 3452 Verified Reviews
I was looking for an in stock deal and phoned Rivervale on the off chance and at the time they couldn't help me but took my number and said they...
Leased a FORD FOCUS HATCHBACK 1.0 EcoBoost Hybrid...
We first looked into leasing online. We found that the best company with the most positive reviews was RIVERVALE. We went to the Portslade office...
Leased a FORD FOCUS HATCHBACK 1.0 EcoBoost ST-Line...
Very easy and efficient
Leased a FORD FOCUS HATCHBACK 1.0 EcoBoost Hybrid...
Great experience right from the get go. Unfortunate for me that the car had a recall before delivery which was sorted swiftly . Jake was insightful...
Leased a CUPRA BORN ELECTRIC HATCHBACK 150kW V1 58kWh...
My car lease was really easy to arrange with a very helpful admin team to help me along the way. Nothing was too much trouble and always pleasant...
Leased a FIAT 500 HATCHBACK 1.0 Mild Hybrid Dolcevita...
Great communication from all the team and a competitive deal. Would definitively use again. Recommended
Leased a TOYOTA RAV4 ESTATE 2.5 PHEV Design 5dr C...
Any initial quotes requested were always received promptly. Questions were answered promptly by Abbie also. The delivery month given for the...
Leased a CUPRA FORMENTOR ESTATE 1.5 TSI 150 V2 5dr...
Nick Kell REL
Jim Mercer at Rivervale was a pleasure to deal with - very professional and knowledgeable - order placed and vehicle delivered within 2 weeks...
Leased a FORD FOCUS HATCHBACK 1.0 EcoBoost Active...
This is the 5th car in 13 years I have leased with the team at Rivervale which speaks volumes on the first class service i receive. thank you...
Leased a POLESTAR 2 FASTBACK 300kW 78kWh Long Range...
1st time leasing a car, and Rivervale have been excellent at walking me through the process. Jordan, in particular, was fantastic. Everything...
Leased a SUBARU SOLTERRA HATCHBACK 150kW Touring 71.4kWh...