Rivervale leasing - Mission statement

Mission statement

Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would want to be treated, helping them to find the most suitable option for their transportation needs.

By doing this we will create an environment which fosters continued growth and recognises the contributions of our employees and we will encourage our team members to succeed and to improve themselves. Our aim is to create a fun, friendly and family atmosphere but not forgetting our professionalism.

We will create and maintain a presence in the community. We will be active in both local and regional organisations and activities. We want to be our customers life-long provider of choice for vehicle sales and aftersales service products.

More from our blog…

Trustpilot LogoExcellent - 4.9 out of 52720 Verified Reviews

Stuart TrustPilot 5 Star

Absolutely flawless service. Vehicle delivered in immaculate condition. Help on hand 24/7 throughout from Ellie and Jordan. Couldn't be happier...

Added 2 days ago

David TrustPilot 5 Star

I cannot praise Jake and Lydia at Rivervale enough. Jake talked me through the various options, gave me sufficient time to consider the options,...

Added 3 days ago

Nathan TrustPilot 5 Star

Always so easy to deal with, professional and reliable. I’ve used Rivervale for 3 vehicles now and will only use them in future. Jake especially...

Added 4 days ago

Lee TrustPilot 5 Star

Would highly recommend this company, fast to respond to queries, never to much trouble. If you can find a good deal with Rivervale then dont...

Added 4 days ago

Nigel GribbleCustomer TrustPilot 5 Star

It's a good job all companies don't perform like Rivervale or we wouldn't have anything to complain about. Jake, Lydia and their colleagues...

Added 4 days ago

Alex TrustPilot 5 Star

Outstanding level of service. Will definitely be using them going forward.

Added 5 days ago

Mrs Smith, West Midlan... TrustPilot 5 Star

Great experience. Friendly, helpful staff who sorted out lease vehicle quickly and we're quick to respond to my many questions. Hopefully, this...

Added 9 days ago

Matthew Wennington TrustPilot 5 Star

Excellent service from start to finish. Clear communication and quick response to queries.

Added 10 days ago

Nigel Wilkinson TrustPilot 5 Star

Initially i went to Mercedes direct. Customer care abysmal, appointment double booked , no test drive, chased quote , promised rates not delivered. I...

Added 14 days ago

Nigel Brindley TrustPilot 5 Star

Rivervale handled the leasing and supply of a Tesla and the service we had was outstanding. We were kept informed with progress and followed...

Added 15 days ago

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