Privacy, Cookie and Electronic Communications Policy

Privacy and Cookies

Data Privacy Notice

The following data privacy notice explains the circumstances in which Rivervale Cars Ltd will collect personal data from you, why it is being collected, how we will use it and to whom we might disclose it to if necessary.

We are committed to complying with the Data Protection Act and the General Data Protection Regulation for the protection of personal data.

We are registered with the Information Commissioner’s Office. Our registration number is z8567870.

Who are we?

Rivervale Cars Ltd trading as Rivervale, Rivervale Contract Hire and Leasing, Rivervale Approved Used Vehicles, Rivervale Bosch Car Service Centre and Rivervale Mercedes-Benz Independent Specialists.

Data Protection Officer

If you have any questions about this privacy notice or how we use your personal data, please contact our Data Protection Officer Bol Donald Johnston:

In Writing:

Data Protection Rivervale Cars Ltd Rivervale House Victoria Road Brighton and Hove East Sussex BN41 1XB

By Phone:

01273 433 480

By Email:

bud@rivervale.co.uk

What data is being collected and processed?

In order to receive quotes and/or enter into a leasing/finance, supply of services or purchase agreement we will collect, store and use elements of your personal such as;

This enables us to;

Update our records about you or your company

The processing of this personal data is a contractual requirement and is necessary in order to administer your account and to provide the products and services you have requested from us.

We record, monitor and store telephone, email and other electronic communications for training, compliance and customer services purposes.

Where necessary we will ask your consent to collect and process your personal data.

Any information that we hold about you is confidential and we will not disclose it unless required by law or for transactional purposes you have consented to.

Telephone and Email Monitoring

For training, compliance and customer services purposes we record, monitor and store telephone calls and emails. This helps make sure that all information given to our clients is clear and correct.

Email Subscriptions

We use a cookie to remember you while you’re changing your email subscriptions. The cookie is deleted when you close your browser.

 

How do we use Cookies and other Tracking Software?

When you access our website, we put small files (known as ‘cookies’) onto your computer to collect information about how you browse the site. These are processed in a protocol file and are used by us to better understand the use of our site to provide you with a better experience.

Cookies are used to:

Find out more about how to manage cookies.

Measuring website usage (Google Analytics)

We use Google Analytics software (Universal Analytics) to collect information about how you use our website. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.

Google Analytics stores information about:

We do not collect or store your personal information (for example your name or address) so this information can’t be used to identify who you are.

We do not allow Google to use or share our analytics data.

You can opt out of Google Analytics cookies.

Credit or Hire Applications

Upon application for a credit or hire agreement, we or the finance / leasing company will search your record via credit reference agencies. Details of this search will be added to your credit file and will be visible to other organisations conducting searches. Directors and Partners of firms applying for credit or hire may also be searched. Any financial association you may have with other people will be viewable via the credit reference agency. In this situation you may be treated as linked and assessed with any associated records. If you are a joint applicant, or a Director of a company, you must confirm that;

A credit scoring system will be used when assessing your application. When an agreement has been taken, the leasing / finance company will add details of the agreement, the payments you make under the agreement and any default or failure to keep to its terms and conditions to your credit file. They will also record a failure to tell us of a change of address where a payment is overdue.

The records will be shared with other organisations and will be used by both them and us in order to make future decisions about credit and/or credit related services like insurance. It will also be used to trace debtors, recover debt and manage your credit account. For the above purposes, the leasing/finance company may make further searches; these will be added to your account but will not be shared with others.

If we identify fraud via false or inaccurate information, fraud prevention agencies will be informed, and further action may be taken.

The following information will be shared with other organisations in order to prevent fraud and money laundering;

Law enforcement agencies may also access this information. Fraud Prevention Agencies from other companies will also be used by us and other organisations.

Sharing Your Information

Information about you and your agreement will be kept on our database. We will pass any information about you or your agreement to any financing principal we engage, an administrator that you have appointed, to your insurer for claims handling, fraud prevention and administration, to insurance companies or for recovering any amounts owing or to whom we transfer an agreement to. Should you request, we can supply you with a copy of any information we hold about you. To request a copy of the personal information we hold on you, please see the section in this policy on Subject Access Requests.

 

 

Why Would You Receive Marketing Emails From us?

If you have received one or more emails from us;

We will only use the information you have provided to tell you about products and services we, Rivervale Cars Ltd offer that may be of interest to you.

You have a right to opt-out of our direct marketing communications at any time. You can opt-out by following the Unsubscribe instructions at the bottom of the communication or by emailing marketing@rivervale.co.uk

Updating Personal Data

If you believe the personal data we hold about you is inaccurate or incomplete, we encourage you to correct us. You can do so by contacting the Data Protection Officer.

We hope that we can address any concerns you may have, but you can always contact the Information Commissioner’s Office (ICO). For more information, visit www.ico.org.uk.

Your Privacy – Protecting it

In order to protect the personal data collected from you, appropriate security measures are taken by us to ensure that any personal data processed is kept as safe as possible. All of our staff are trained to respect personal data and follow our company data policy.

We have taken all necessary steps to create a safe and secure website for our users however we are not liable and do not accept any responsibility for the security of any personal data you transmit via the internet. You agree that your use of the internet and our site is totally at your own risk.

We may transfer your information to organisations in other countries on the basis that anyone to whom we pass it protects it in the same way we would and in accordance with applicable laws.

In the event that we transfer information to countries outside of the European Economic Area (which includes countries in the European Union as well as Iceland, Liechtenstein and Norway), we will only do so where:

Subject Access Requests

You have the right to request access to a copy of the personal information that we hold about you. This information is provided to you free of charge.

If for any reason you believe that your privacy has been breached by us or would like to submit a subject access request, please contact:

Bol Donald Johnston Rivervale House 50 Victoria Road Portslade Brighton East Sussex BN41 1XB

01273 433 480

bud@rivervale.co.uk

Security

It is not acceptable for you to use any information, services or products supplied by us for illegal purposes including accessing, transmitting or receiving any illegally deemed material, offensive, indecent or otherwise unacceptable under UK and EU law. You must not use any false information when communicating with us in email, telephone or any other communication. Any usernames or passwords given to you must remain confidential and must never be disclosed unless our prior written authorisation is obtained first. You must not attempt unauthorised entry to access another individual’s account. You must not use our network systems or services or any other part for fraudulent activities, cross-network hacking or breach of another organisations. Any kind of illegal act in this manner will result in criminal prosecution.

Changes to this Policy

Further developments and government regulations mean this policy will change from time to time.

Last updated:November 2019

Next update:May 2020

Lease guides

What Can I Use My Leased Car For?

Lease guides

Electric Car Jargon Buster & FAQ's

 

More from our blog…

Trustpilot LogoExcellent - 99 out of 1001876 Verified Reviews

Patrick Albinson TrustPilot 5 Star

Great customer service. This is the second time I have leased with Rivervale. My new car was delivered the same day that my old car was picked...

Added 3 days ago

Mrs Williamson TrustPilot 5 Star

Brilliant customer service, it’s the first time I’ve leased and Jordan was extremely helpful.

Added 3 days ago

Customer TrustPilot 5 Star

No nonsense process.

Added 6 days ago

Paul Dalby TrustPilot 5 Star

Exception Service, Fast Turnaround. would highly recommend

Added 6 days ago

Brighton TrustPilot 5 Star

Very happy wtih the whole process and the new car! Thanks Jake.

Added 7 days ago

Michelle TrustPilot 5 Star

This is our second vehicle we have leased through Rivervale and again received excellent customer service from both Abbie and Ellie who go the...

Added 8 days ago

Trini Mizen TrustPilot 5 Star

Received 1st class service Jim was very much on the ball from the word go, van was delivered when expected with no hiccups along the way. Will...

Added 8 days ago

Kev And Pol Watson, Happy... TrustPilot 5 Star

From start to finish, it was an absolute pleasure to deal with Rivervale Leasing. Thoroughly professional and an excellent deal as well. It's...

Added 11 days ago

Julia Elliott TrustPilot 5 Star

Very happy with the leasing , service and most important my new car. Fabulous

Added 13 days ago

Zakir Malik TrustPilot 5 Star

I have had a great experience with this company and they went above and beyond to ensure that i received the perfect car for me. Abbie was...

Added 14 days ago

Arval Lex Autolease Alphabet BVRLA Seagulls Leaseplan Leasys Hitachi Santander