Our Customers Experience at Rivervale House
Our new building Rivervale House is designed to be a one stop shop for all your vehicle needs. We can offer vehicle leasing, approved used vehicles and cater for all your servicing and MOT needs in our new Bosch service centre. The entire Rivervale Team are proud to work here, but what do our customers think?
To answer this question, I was asked to interview one of our customers about their experience, with a quick scan of our coffee shop I had a target in mind … there I found none other than the award winning, local entrepreneur Gary Peters! Gary is the owner of LoveLocalJobs.com as well as being the co-founder of Be the Change, an award winning programme which introduces students to the world of work, helping them raise their aspirations by acknowledging barriers and finding ways to overcome them. Through his work Gary Peters has won the Entrepreneur of the Year Award and a Contribution to the Community Award. I had a chat with Gary about Rivervale and leasing his Mercedes C Class …
"I first became aware of Rivervale after meeting Vince Pemberton through contacts at Brighton and Hove Albion Football Club. After talking with Vince, I realised the connection to Endeavour. My Dad used to work for Endeavour as a mechanic on Springfield Road. I used to walk by everyday and pop into the workshop to get my football blown up on my way to the park!"
Had you ever leased a car before?
"I had never considered leasing a vehicle before even though over many years car leasing had been recommended to me. I was initially dismissive because I had reservations over being locked into a contract. "
What made you change your mind?
"After meeting Vince and the employees at Rivervale I realised that they were a great bunch of people, the complete opposite of the image of shady car salesman I had! The benefits of leasing became clearer to me. Having access to a new vehicle which I could upgrade every few years meant I could have the latest safety and fuel efficiency technology and no worries about depreciation costs or how to dispose of my vehicle when it was time for a new one. I realised this is the modern way to drive a vehicle."
Now you are leasing your first car – what do you feel are the main benefits?
"For me, the main bonus of leasing a car is having everything looked after for you. I chose to include a maintenance contract with my lease which means all my services and tyre replacements are taken care of within the fixed monthly price. The Rivervale team are always at the end of the phone if I need anything, leaving me nothing to worry about so I can just enjoy driving my car."
You are here to get your car serviced at Rivervale House – how has the experience been for you so far?
"Getting your car serviced can often mean taking time off work, or making sure courtesy cars are organised so you can carry on with your day, meaning it can sometimes be a stressful experience. I opted to wait at Rivervale House while my car is being serviced, going back to the same place I lease the car from makes life simple as it means I only ever need to deal with one company. There is undercover parking directly outside the service reception area, where staff are waiting to book your car in. From there you are taken into the showroom area at Rivervale House. There’s free Wi-fi and a free coffee to enjoy in the coffee shop area. For me this took the stress out of getting a service, I can continue to work and be carrying on with my day within a few hours.
Now I would have no reservations about recommending car leasing to anyone!"
The comments above do not necessarily reflect Rivervale's views unless clearly stated.
17 March 2017
Written by Natalie Faughy