Rivervale Win the LeasePlan Franchisee of the Year Award!
Rivervale are proud to be the recipients of the LeasePlan award for Franchisee of the Year 2017!
Who is LeasePlan?
With 1.7 million vehicles across 30 countries LeasePlan is one of the largest leasing companies in the world. The company was founded in the Netherlands in 1963 and arrived in Britain in 1979, so has over 50 years experience in the leasing industry.
LeasePlan work with a few selected franchisees and at Rivervale we are proud to be one of these chosen few.
Every year LeasePlan consider the quality of service and efficiency of their leasing partners and award the title of Franchisee of the Year, Rivervale is honoured to be receiving this award for 2017.
"Great to visit the team at Rivervale today to present the LeasePlan Indirect Franchisee of the Year 2017 award. Thanks for a fantastic year and here's to a great 2018"
Mike Thompson, Regional Sales Director, LeasePlan UK.
What makes Rivervale so special?
At Rivervale our main focus has always been to deliver the highest level of customer service we can. This means we work hard to make sure every customer has a finance package and vehicle which perfectly suits their personal circumstances and needs.
Every customer at Rivervale is assigned to their own Account Manager who will serve as their one point of contact while organising their lease and our online ordering system creates an efficient and hassle free process. But the service does not end there, at Rivervale we are always on the end of the phone to help with any other queries along the way, whether you'd like to know how to get your personal number plate onto your vehicle, or where you can go to get a tyre replaced, we are always happy to help.
This level of care and attention we provide is evident in the positive reviews we receive on Trustpilot, we are incredibly proud to be the #1 leasing company on this platform with over 1000 reviews. Receiving the Franchisee of the Year award from LeasePlan further confirms our customer focused approach is the right way to do business.
" When I heard that we had won the LeasePlan Franchisee of the Year award I was delighted. This is no mean feat, it is a massive achievement for the whole business finally gaining the recognition that I feel we quite rightly deserve. You only have to look at our Trustpilot and Autotrader reviews as well as customer emails that we receive to see the high level of customer service we provide.
We didn't set out to win awards. I don't think any business does, but when you receive an award such as this it just underlines that our customers and leasing partners really appreciate what we do.
LeasePlan's Franchisee of the Year award isn't just all about volume, there is a set scorecard covering many different aspects of the business which makes this award even more valuable to win! I am incredibly proud of the effort the whole Rivervale team have put in over the years and receiving this award does underline to me that we have a great business full of great people.
Remember 'Do it the right way, do it the Rivervale way'"
- Vince Pemberton, Chief Operating Officer, Rivervale
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