FAQs

What does a maintenance package cover, and what are the benefits?

As a general rule, maintenance covers all of your servicing costs, maintenance costs and replacement tyres (in some cases this even includes punctures). If your chosen contract is longer than 36 months in duration, the maintenance agreement would also cover your MOT costs to make sure that the vehicle is safe and road legal for you.

Just book your vehicle in with your local main dealer and let them know that has a full maintenance agreement. When the vehicle is serviced the invoice will be passed onto the leasing company for payment.

Read more

What does depreciation mean?

As a new vehicle is driven, it's value decreases. When you lease a vehicle, the monthly rentals are based on how much the vehicle depreciates in value. For example, driving a vehicle 8000 miles a year will uphold it's value more than driving a vehicle 20000 miles a year. As such, increasing your annual mileage will increase the monthly rental.

There are other factors that can affect how much a vehicle depreciates, such as contract length and whether or not the vehicle is maintained by the funder.

What does personal contract hire mean?

A Personal Contract Hire (PCH) agreement is an option you can use to fund a lease vehicle. You're asked to decide on how long you'd like to lease the vehicle for, called the contract length, which can range from 24-60 months. You also choose your annual mileage, which is how many miles you will be driving each year. You decide on how much money you'd like to pay in the first month of your contract; called an initial rental. This is typically 3, 6 or 9 times the monthly rental, but can also be customised to suit you. The higher the initial rental, the lower your subsequent monthly rentals will be. The initial rental goes towards the total cost of the contract, and as such is not a deposit and won't be returned at the end of the agreement.

At the end of your contract, the collection is arranged and the vehicle is taken back.

Read more

What are admin, processing or documentation fees?

Many brokers will charge a hidden fee, usually labelled as 'administration fees', 'processing fees', or documentation fees'. This is a way that they create an additional income while advertising a slightly lower monthly rental.

At Rivervale, we believe in transparency, so the price you are quoted is the price you pay, with no extra charges.

It's easy to forget about these fees, so if you are quoted elsewhere where they charge an admin fee, it's important to consider the entire cost of the vehicle, including the charges.

Can I end my lease early?

If you are in a lease but need to end the agreement before the official end date, this is called an early termination.

There will be a charge if you want to terminate your lease early. This is typically 50% of your outstanding rentals, but the leasing company can charge you whatever the rate is in their terms and conditions.

Read more

What does 'fair wear and tear' mean?

At the end of your contract hire agreement, the vehicle will be returned to the funder. A few scratches and bumps are expected, and as such finance companies allow for a certain amount of imperfection, called 'fair wear and tear'.

The BVRLA fair wear and tear guidelines are used to assess your vehicle. If there is any damage that falls outside of the guidelines, you will be asked to pay for repairs.

Read more

What are excess mileage charges?

If you drive more miles than agreed in your contract, you will have to pay an excess mileage charge.

The charge varies but depends on things such as: which vehicle you are leasing, and whether you have taken out a maintenance package. It can range from 2p upwards for each mile you've travelled over your contract.

Before you enter into a leasing contract, your Account Manager will help you figure out how many miles you will travel over a year. This will help you to avoid going over your limit and reduce the possibility for an unexpected charge at the end of your contract.

The charge per excess mile will be stated in your quote and leasing contract, so you will be aware of the cost before taking delivery of a vehicle.

What is an initial rental, and what does 6+35 mean?

Before you lease a vehicle, you're asked to decide on an initial rental. This is the amount you will pay upfront on the first month of your leasing contract, and it is typically 1, 3, 6 or 9 times the monthly rental. The higher the initial rental, the lower the monthly rentals.

6+35 is a 3-year contract, with 6 months initial rental. This means that you will pay 6 times the monthly rental in the first month, and then 35 monthly payments thereafter.

The initial rental is not a deposit and is not returned at the end of your lease.

Can I add options onto my chosen car or van?

Yes. Any factory fitted options can be added onto your quotation at a cost. We are happy to provide a tailored quote, which includes your chosen options, colour and specification.

Is it possible to keep my car at the end of the contract?

If you decide that you'd like to keep your car at the end of your contract, we will try our best to make this happen. Unfortunately, we cannot guarantee that we will be able to.

It will ultimately depend on the finance company, who determine if the car can be bought.

It's best to establish if you'd like ownership of the vehicle before choosing your contract type.

Who pays the road tax on a lease vehicle?

If you are in a contract hire agreement, your finance company are responsible for taxing the car or van. They will send you a notification through the post, letting you know that it has been done.

The cost of road tax is included in your monthly rental, which reflects the price of road tax when the contract was agreed. If the cost of road tax increases, you will be sent an invoice for the difference. This works the other way as well; if the cost of road tax goes down, you will receive a cheque for the difference.

Who is the legal owner of a lease vehicle?

In a contract hire agreement, you will never own the vehicle. The finance company that is funding your lease will be the owners, and as such will have the V5 registered to them.

With a purchase agreement, there is an option to own the vehicle at the end of the contract. You may get the V5 at the start of the contract, but it depends on the finance company and 

My lease car has been stolen - what do I do?

With leasing, you never actually own the vehicle - the finance company do. Therefore it's important to take the right steps in the case your lease vehicle gets stolen:

1. Call the police - You should call the police and report the theft, providing them with all the details of your lease car, such as model, colour and vehicle registration. The police will provide you with a crime reference number and proceed to investigate the crime.

2. Call your insurance company - Your insurance provider will be paying out if the vehicle is not recovered, so they need to be informed if your vehicle has been stolen. Every contract hire vehicle must be covered with fully comprehensive motor insurance. If your lease car is confirmed as stolen, non-recoverable or declared a write-off, your insurance provider will liaise with the finance company to discuss the settlement figure. As long as the insurance company pay out covers the amount required by the finance company to settle the agreement, you should be free to start a new contract. You need to maintain your lease rental payments in the interim up until the point that the agreement is settled.

3. Call your finance company - As the finance company own the vehicle, it's crucial they are aware it has been stolen. They will continue to charge you the monthly rental until the issue is resolved; where the finance company and insurance provider come together to discuss a settlement figure. If they fail to agree on a settlement figure, where the insurance company's figure falls short, you will be legally responsible for paying the difference between the amount paid by the insurance company and the amount to end the contract.

Before you enter into a contract, you can take advantage of a GAP insurance policy (Guaranteed Asset Protection) - this will protect you from any shortfalls between your insurance and the cost to end your contract.

Read more

Are lease cars all brand new?

Lease cars will be brand new as standard, unless stated otherwise.

Do car leases include car insurance?

Car leasing costs do not include insurance, although they do include road tax. You need to be fully insured in order to drive a lease car, and you will need to make those arrangements yourself. Driving a lease car without an insurance policy is illegal.

Read more

Your most common leasing questions answered

Ask an expert

Need expert advise regarding leasing? Submit your question now

Send a Question

eNews Signup

Our best vehicle leasing deals delivered direct to your inbox

Signup now

Callback Request

Request a callback from an experienced vehicle leasing advisor

Request callback

More from our blog…

Trustpilot LogoExcellent - 5 out of 52276 Verified Reviews

Alex Dodd TrustPilot 5 Star

Jake and his colleagues have been a pleasure to deal with throughout the process of leasing my new Ford Focus. The quote (inc maintenance) was...

Added 5 hours ago

Rico Marsella TrustPilot 5 Star

Jordan was great start to finish He kept me up to date with delivery time,

Added 8 hours ago

Jose Merino TrustPilot 5 Star

James was brilliant!!! Terrific support and made the entire process very simple and easy

Added 8 hours ago

Peregrine Clarke. TrustPilot 5 Star

My entire experience with Jordan and the team at Rivervale was perfect. Excellent communication every step of the way and a very friendly and...

Added 10 hours ago

James Seltzer TrustPilot 5 Star

Brilliant customer service experience from Rivervale. James was very helpful and always there to support. Thanks a lot.

Added 2 days ago

Giles Finney TrustPilot 5 Star

Great service abs prompt delivery of my new Ford transit custom from Jim and his team.

Added 2 days ago

Jason B TrustPilot 5 Star

I have to say the experience of leasing a car through Rivervale Car and Van Leasing was first class. At the time of quotation all the way through...

Added 2 days ago

Mr Moody TrustPilot 5 Star

Rob and the team were excellent in the information they provided and the updates regarding delivery of my new ford. Would highly recommend and...

Added 2 days ago

Martin TrustPilot 5 Star

Good service from Jordan and the team. Quick to get back with queries and the service throughout was always good.

Added 3 days ago

Lee Rose TrustPilot 5 Star

James was excellent throughout, my second car with Rivervale and have recommended to many people, top company and James a top guy!!

Added 5 days ago

Arval Lex Autolease Alphabet BVRLA Seagulls Leaseplan Leasys Hitachi Santander ODO Fleet Insight

We use cookies to make the website work as well as possible and improve our services.

OK Or find out about managing cookies